3100 Sw College Rd Ste 300 Reviews
Showing most recent reviews from verified customers of Sears Home Services
6 week repair
Chris is excellent, however your customer service call center is poor. they are difficult to work with and hard to understand.
Rick O, Ocala, FL
Friendly and Knowledgeable
Chris was a the best technician I have had for any service. He was very friendly and knowledgeable about our fridge. He provided multiple options of repair, and was not pushy as if commissioned for the most expensive option.
Brandon P, Ocala, FL
Excellent!
Easy to make appointment. Confirmation communication excellent. Technician arrived on time. Very knowledgeable. Gave us options of repair, replace. We chose to repair. Offered a warranty plan but we refused. John went the extra mile and cleaned the door and sides before reseating the stove. It was an amazing experience.
Susanne M, Dunnellon, FL
Refrigerator Repair
Chris was great! However your scheduling system is not! Why can't you let customers know if they will have an AM or PM appointment instead of just 8am-5pm? Your system indicated that my tech would be here in the AM but never updated it to let me know it would be late afternoon!
Ann R, Ocala, FL
Home repair (refrigerator)
John is knowledgeable and professional. Went beyond what was needed to be helpful. Would recommend him to anyone. Very pleased with his work.
Arden D, Dunnellon, FL
Whirlpool refrigerator
My technician was courteous and explained what he was doing so I understood.
Paul G, Ocala, FL
Fast Service
He was very professional and knowledgeable. The turn around to get the parts in and fixed was the best.
Brett D, Ocala, FL
Kevin H. A/C Repair
Kevin got right to work to repair the A/C Kevin found that the blower motor was bad. He tried to fix it but did not have the correct motor. Unfortunately we had to wait 4 additional days to get a motor and get it replaced. All is good for now. Still early yet.
Ed S, Silver Spgs, FL
Kyle deserves a raise!
Kyle came to my home twice. First time was to diagnose a problem with my washer; which required replacement parts. Kyle ordered the parts and scheduled my follow up appointment for the parts installation. Both times, Kyle was polite, professional, knowledgeable and treated my laundry room as if it were his own. He even offered education on routine maintenance for me to keep my machine running smoothly. He was thorough and efficient. He explained everything in a way that was easy for me to understand. He is a true asset to your team! Thank you Kyle!
Robyn R, Beverly Hills, FL
Dryer repair
He was very helpful and explained everything in a professional manner. Had me up in running in no time.
Tanya P, Ocala, FL
