Appointment Lookup
802-552-4364
3201 Dillon Dr Reviews
Read reviews from customers who used our services at 3201 Dillon Dr
Total reviews
147
Average Rating
4.5/5
We're very disappointed that Sears changed our appointment with no warning or asking if a new date would work. The website is not user friendly. The technician had no idea why our appointment was changed. He was very professional and did a great job though. I do not recommend signing up for Sears Home Warranty Service.
Ruth C,
Customer service response - We apologize for the trouble you've faced, Ruth. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722768602255
ken was very rude on telling me what the problem was and just walked out of my house after saying a few words on why he couldn't order the part... to me it seemed that ken showed me that it was inconvenient for him to even do the repair
Theresa H,
Customer service response - Thank you for taking the time to bring this to our attention, Theresa. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1719142905858
Mechanic was good. There needs to be more workers hired because he has to cover the whole southern part of the state. I think this is why the appointments are too far out You can’t talk with anyone because it’s all automated. They first made me an appointment for a microwave which was wrong. It should have been for my fridge. Then the tech came out and after figuring it was the defrost heater I had to make another appointment once it got here. The fridge’s freezer was not usable till today. It shouldn’t take a fridge to get fixed 12 days.
Thomas G,
Customer service response - Thomas, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1716345812787
I have had the opportunity to avail the services of various HVAC service providers for this particular furnace, and they had no qualms about entering the attic to carry out the necessary maintenance. However, my experience with Sears was quite different. When the Sears technician arrived, I was surprised to see that they were not as qualified as the professionals I had dealt with previously. Instead of fully entering the attic, the technician merely stuck their head through the threshold of the access point. They quickly concluded that the attic was unsafe and inaccessible, without properly assessing the situation. Given my previous experiences with other service providers, I am inclined to believe that the Sears technician lacked the necessary experience and expertise to accurately evaluate the condition of my attic. Therefore, I am requesting a second opinion from a more qualified professional to ensure that the assessment made by the Sears technician was indeed accurate.
Moses G,
Customer service response - Thank you for taking the time to bring this to our attention, Moses. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707366489159
Ralph took over $250 and did not complete the repair.
Judy G,
Customer service response - We're really sorry to hear about your experience, Judy. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1779410159763
Ralph unfortunately did not do anything, but take my money. No repairs happened only robbery from Ralph for not doing what he was paid to do.
krissy S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1779410436995
Ralph was inside my house no more than 15 minutes. He claimed it was a quick fix for my washer and left my washer on its side. I asked if he would fix it he said it would be too much and that he knew I could do it. I said that was quick and didn't seem right, $129 and a total of 15 minutes he was gone. I got the part and it didn't fix the situation. Ralph is a horrible repair person as he creates messes and does not repair anything. He gets paid $129 per 15 minutes to take womens' money I do not recommend unless you are another sexist guy- then he may work for you.
Krissy,
Customer service response - We apologize for the trouble you've faced, Krissy. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1779410436304
Refrigerator still doesn't work
Seth D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1762131543080
David A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1753066765703
Terrible experience !!! Predatory. Wanted to charge 500$ to install a 70$ lid switch which I could have bought a new machine. The part was extremely easy to replace. I am a senior, disabled and in need for help. Sears is not recommended in my opinion. I will never call them again.
George,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1746663767038
