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3201 Dillon Dr Reviews
Read reviews from customers who used our services at 3201 Dillon Dr
Total reviews
147
Average Rating
4.5/5
I need a technician back at my residence ASAP. The problem was NOT resolved. The washer is making the same noise it was when i contacted you.
Sharon M,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1742433509930
He doesn't deserve one star he was rude & had attitude. He went outside for a phone call don't want him back at my house.
Natalie S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1724901101252
The man has no customer relations skills. My wife and I both thought he was rude. Personality severly missing.
Rex H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720016901674
I wish I could give you a negative star review!!! Your automated system and chat sucks! It doesn’t allow you to connect to a human to find out what is really going on! I have had the WORST experience ever! Do not go through SEARS if you can help it! Unfortunately Balckhills energy uses them. I just want my washer fixed! They give you a window of 8am -5pm and don’t show up TWICE! That is two whole days I stayed home waiting for no one to show up! Here I am on my third appointment trying to make sure I’m not waiting again for nothing and I’m told they can’t get a manager!! No customer service. AI can’t replace everything and an option to speak to a human should be offered before being hung up on or being asked if we just want to go to main menu if the chat bot can’t resolve the issue!
Jolisa C,
Guy who came to check washing machine was extremely rude also when on phone they told us less money but guy asked for 400$ and not only that he said he doesn't give any receipt or bill, that's illegal for business to do and second thing he specifically asked for cash money only as it was clear that technicians working their are doing tax fraud and I will definitely let IRS know about this too. Guy denied us to even let us talk to helpline on phone. He was extremely rude and violent and we feared for our lives as he used bad words and denied to leave the house at one moment. I want to bring your attention to this kind of rude behavior, this is unacceptable.
Dhrumil S,
Customer service response - Thank you, Dhrumil, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1706255145559
He didn’t show up!!!!
VINCENT N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1705480830580
labor was way to high. hard to get someone to talk to could not understand them.. that is what you get for out sourcing. will not use again..
George S,
