7001 S University Blvd Reviews

I feel that I have been rip off. I was charged $ 119.00 and the guy just took a look at the stove, and said that the new part will be over $ 500.00 , plus the $ 119.00 dollars that I was paying. So he left. No wonder all Sears are closing down or already closed. Doing unethical business will get you down. Very unhappy customer.

There phone service in regards to speaking to the store i just drove past was horrible. Nobody can direct you to speake with the store its self and just get a run around then directed to the store locater which gives you a website then hangs up on you. Very disturbing

The only offering for appointments is 8-5, which is not reasonable...8-10 or 8-noon is. Originally the morning of my appointment, I was notified by email the tech would arrive 4-5p with 8 people ahead of me. Then later a 3-4p arrival with 4 people ahead of me. Actual arrival was 1p. I was supposed to receive a phone call before the tech arrived. I did not...he just arrived at my door unannounced. He asked if I hadn't gotten a text from them. When I scheduled the appointment, I told them I only had a landline so they could not text me but would need to CALL me. They did neither and did not do as they promised. Needless to say, I'm disappointed in their customer service/ scheduling department and not offering appointments in 2- or 4-hour increments.

The service was completed yesterday after three attempts, and three days of me waiting all day for them to come. I went to wash some laundry today, Only to find out that my clothes had been washed in hot water instead of cold water. I guess the technician did not check to make sure that the electronic control board he replaced was actually functioning properly. I have ruined two loads of laundry at this point.

Still not fixed. Start knob does not reset to ON position.

Sears is HORRIBLE, Their AI system is HORRIBLE, you can no longer speak to a human. I took the entire day off costing me $500 in lost wages and never heard from Sears or the Tech. They had scheduled an appointment from 8 to 5 and never got any updates or notice, they just did not show up. DO NOT USE!

First off - the technician was really AWESOME to work with and knew what they were doing. 5 stars here!! Thank you Casey!!! Where I wish I could give a zero start instead of 1 star is the Sears customer support. You cannot get access to a person to discuss your issue at all. You can only talk in a chat box with issues. In my situation - I had to escalate this to my warranty company to actually get them to order the parts for my problem. Sears did a poor job getting my parts in (over 2 weeks on backorder when I could buy them from the manufacturer directly the same day for my refrigerator which needless to say I lost all our food). This is terrible and if you have a chance to choose someone else - I would!

Jason was not personable at all. He muttered to himself the whole time about having to work on Bosch. We had our dog outside to keep him away from Jason while he did the work, but he kept muttering to himself “shut up” as our dog whined to get back in. He did not put back the machine as it was previously installed. Door to the dishwasher didn’t close flush. He took one of our decorative kitchen towels. Left a drill bit behind. Worst service experience ever, not even exaggerating.

The first tech that came to our home was discourteous to my wife and could’ve cared less. We had to reschedule our appointment four times for a variety of reasons. Also, trying to a hold of a live person, took me ~20 minutes and multiples call backs on two different occasions. Thankfully, after finally getting in touch with the right person, our oven was fixed and the last tech was helpful and courteous.