Appointment Lookup
802-552-4364
7001 S University Blvd Reviews
Read reviews from customers who used our services at 7001 S University Blvd
Total reviews
381
Average Rating
4.5/5
He was supposed to get us a refund on a part that didn’t work but he didn’t do it. We had to contact our credit card company to get the money back. He did not fix our problem either.
Karen Y,
Customer service response - We're really sorry to hear about your experience, Karen. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1746603621078
Tech arrived with incorrect reason for service call. He seemed very unqualified and even suggested that he might break something if he tried to troubleshoot the issue. I did not feel confident in his abilities and had him leave without doing any damage.
David B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1746497191760
They cancelled my appointment twice via text within the appointment window. I waited days for the appointment and then was disappointed and had to find someone else.
Marci B,
Customer service response - We apologize for the trouble you've faced, Marci. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738557712340
Horrible service. Today was the fourth time they scheduled to come repair our dishwasher and the 4th no show. The repairs are under warranty so we become a lesser priority so we get pushed aside. No calls just no show. Avoid these guys at all costs.
Joe I,
Customer service response - We apologize for the trouble you've faced, Joe. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738469581778
Very polite- but clearly needs more experience…….. will not be using for repair.
tammy V,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738128216322
Did not fix or do anything and still had to pay 119 dollars
Tristen S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738038440171
Garbage company. They give you the laughable 8-5 service window. Waited all day, received confirmation tech was on his way. Waited an hour and a half, no tech showed. Called the company and was told tech would be reaching out. Waited half an hour and didn’t get a call. Don’t waste your time like I did, book someone else from the start.
Joseph,
Customer service response - We apologize for the trouble you've faced, Joseph. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726711215128
Do not recommend working with them. Fraud company. They make money only from the Service Fee. They have tie up with home warranty companies, they come out take the service fee and deny the claims. As simple as that. Happened with me recently, DO NOT ever get any work done from this company. Mr. James was the guy who stopped by to fix my HVAC. He came for doing the same diagnosis multiple times. And eventually rejected the claim for no reason.
Vishal R,
Customer service response - We apologize for the trouble you've faced, Vishal. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725498800063
Worst company ever. My dishwasher has been broken since July 4. Still not working, they rescheduled me like 4 times and send 2 different technicians. Still broken
cesar R,
Customer service response - We apologize for the trouble you've faced, cesar. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724295002778
they gave me an 11 hour window for when they would show up today, and then nobody came at all. no texts, phone call or emails. These people are a disgrace to the Sears name!! do not schedule anything with them
Jim G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722333975678
