7001 S University Blvd Reviews

No showed on appointment date. The tech was great but the company is poor in its communication. You can’t plan anything because they give you a service time of 7am to 6pm. When they no show you and don’t communicate and then say they are coming two days later, you have to rearrange again. The 2 stars are for the technician because he was great. I DO NOT recommend Sears Home and Appliance

Repair appt was July 28, fridge could not be repaired. Still haven’t heard replacement options and dollar amount. Was told it would be 5-7 days.

Daniel and Tyler did a nice job as technicians however I do NOT recommend using Sears Appliance Repair nor will I be using them again unless I get a significant refund. Committing to an 8am-5pm window was difficult to plan around but we made it work since we did not have a working refrigerator and have to feed a family of 5. The time got narrowed the day of. Daniel determined the issue but had to order a part and rescheduled us for 2 weeks out. He could only order the $75 part after we paid an additional $500!!! for labor as well. He said we could reschedule sooner if we got the part sooner. By 6 days later, we got the part and rescheduled for a Thursday (8-5 again). We never heard about a more narrowed time window and called by mid-afternoon and the system said the part was ordered but not shipped. Nobody came. I tried many ways of updating that we already received the part, but nothing worked and when I finally found a way to reach a human by phone, all they could do was schedule for the next day. Again 8-5, all day Friday. I saw the appointment still looked the same for Friday as it did for Thursday and called back to make sure someone would actually come and that they knew the part was received. I was assured it was fixed and someone would come. They did not. Same issue the next day. Tried again and same fix was made, but for Saturday (8-5 again!) and finally got a phone number for the routing department and we made a separate appointment to make sure someone would actually come. I also spent a ton of time Wednesday night emptying and defrosting the refrigerator to save technician time. Thankfully, Tyler came on Saturday and did the repair (in less than an hour due to the defrosting I did). All in all, I lost 4 days and spent $500 on less than an hour of technician labor. Customer service was/is completely absent. Supposedly there is nothing the people on the phone nor the technician could do to adjust the outrageous fees nor provide compensation for my time or inconveniences. The labor charges upfront were a scam.

If I could give Sergii a no star I would. He wouldn’t even look at our system before he received his service call fee of $75 then he looked at our system and said I don’t know this system and it’s not a boiler problem it’s an electrical problem. He barely spoke English said we had a dangerous situation and the hot water heater could blow up. Basically scared the crap out of my husband and I. He wouldn’t give us his business card. Just an all around terrible situation with him. He wouldn’t leave when asked to, when I told him what the tankless water system was he finally googled it and said oh you’re right we didn’t have that in Europe! I was not going to even give him a review however the next technician we had looked at the system and in 5 minutes had diagnosed the problem, told us there is a valve to prevent the system from exploding and we were fine! I believe Sergii is someone who just goes around taking advantage of the system collecting his fee and then saying it’s someone else’s problem. Get rid of him! He’s giving your company a bad reputation!

Send the Tec back system isn't working

The service check that came was more of a handyman than an air-conditioning unit HVac person when I had the request for air conditioner repair. He had no idea what to do never once looked at the actual air conditioner and blew a fuse and said he can’t help me.

The tech came in here, asked to use the bathroom, looked totally lost, and did not fix the issue. I am now stuck here today in 90 degree temps with no AC. He left without resolving the problem. He left my ladder he borrowed in my closet still set up, with a mess of insulation he tracked through the house. Very frustrating.

Microwave on our microwave/over combo failed on Easter Sunday and scheduled service with Sears as we have a repair protection agreement. Earliest appt was over two weeks out. On day of appt, two hours into the 8 hour window they give you I got a text saying there were no technicians available. It offered to reschedule and its another one week out. Tried calling to see if there was anything earlier but I got an obnoxious computer voice agent telling me how sorry the computer was for the delay and it understood my frustration but no humans were available to talk to me. Terrible service as the have no concern regarding missed appointments and the customers disrupted schedules. 8 hour arrival windows, late notifications of rescheduling and long waits for even scheduling a repair. Don't get me started on their AI phone service.....

Send repairman that knows how to fix a simple valve on a combi system! I paid once online for a service call! Then the repairman wanted me to pay again on his phone for the service call! He was here less than 2 minutes said he wasn’t familiar with waterless hot water system ?! $85.00 twice