Appointment Lookup
802-552-4364
7001 S University Blvd Reviews
Read reviews from customers who used our services at 7001 S University Blvd
Total reviews
358
Average Rating
4.5/5
John P,
Customer service response - Thank you for the amazing 5-star review, John! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777319117174
Ana P,
Customer service response - Thank you for the amazing 5-star review, Ana! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777079450651
Daniel C was very courteous and professional getting good advice. Refrigerator warranty work.
Reginald G,
Customer service response - Thank you for your feedback, Reginald! We're glad to hear Daniel C was courteous, professional, and provided good advice for your refrigerator warranty work.
Sears Home Services on 1776923280852
Great service by James, the Sears Home Services HVAC technician who came out today and helped our tenants with Furnace Inspection, Safety check, testing for Carbon Monoxide and giving everyone peace of mind that the HVAC was operating correctly and safely. Many thanks to James and to Sears Home Services for their excellent customer service. Cheers, Jan Baer
Jan B,
Customer service response - Thank you for your positive feedback, Jan! We're glad to hear that James provided great service and ensured the safety and proper operation of your HVAC system.
Sears Home Services on 1774831558174
Michael W the Sears technician provided a remarkable service, repairing our dishwasher
Monik D,
Customer service response - Thank you for your positive feedback, Monik! We're glad to hear that Michael W provided remarkable service in repairing your dishwasher.
Sears Home Services on 1774490936144
Sergio was great. - Very knowledgeable, efficient, always on time and friendly. He also was careful to not damage our floor. Thank you. Service was covered by our extended service plan so there was no cost to me.
Christine,
Customer service response - Thank you for your positive feedback, Christine! We're glad to hear that Sergio was knowledgeable, efficient, and careful during your service appointment.
Sears Home Services on 1774398015968
He checked our microwave and then, for a small price, checked our furnace, and showed us it was time to get a new one. Thanks 😊
Carole D,
Customer service response - Thank you for your positive feedback, Carole! We're glad to hear that our technician provided valuable insights on both your microwave and furnace.
Sears Home Services on 1773964123992
Daniel is always cordial, conversant, and thorough. I hope someone in management reads this comment: Not related directly to this successful appointment, this was the third time we were scheduled for the dishwasher repair. On the two previous occasions, NO ONE SHOWED UP, WE RECEIVED NO INDICATIONS AS TO WHY THERE WAS NO TECHNICIANS HONORING THE COMMITMENT. IN A FEW WORDS, YOUR SCHEDULING/COMMITMENT SYSTEM IS APPARENTLY BROKEN. COMBINE THIS WE ABSOLUTELY NO WAY TO ACTUALLY SPEAK WITH A REAL PERSON REPRESENTING SEARS/TRANSFORMCO, RESULTS IN THE WORST EXAMPLE OF CUSTOMER SERVICE WE HAVE EVER ENCOUNTERED. TO CAP OFF THIS POOR PERFORMANCE, THE SAME THING HAPPENED ON A COMMITMENT BY SEARS TO PERFORM THE ANNUAL CHECK ON OUR MICROWAVE - NO ONE SHOWED, NO INDICATION AS TO WHY, AUTOMATIC RESCHEDULE, NO PERSONAL CONTACTS. I MUST ADD THAN YOUR "AI REP, SAMATHA" IS A WASTE OF TIME. IT CANNOT HANDLE ANYTHING THAT REQUIRES HUMAN THOUGHT AND DECISION-MAKING. GIVEN THAT WE ARE CUSTOMERS OF SEARS AND ITS PROTECTION AGREEMENTS FOR DECADES, THIS SORT OF IMPERSONAL COMMUNICATIONS IS TOTALLY UNACCEPTABLE. WE CERTAINLY HOPE THAT A REAL PERSON READS THESE COMMENTS AND CONTACTS US SO WE CAN ADDRESS THESE OBVIOUS FLAWS IN YOUR CUSTOMER SERVICE.
Ralph D,
Customer service response - Thank you for your positive feedback, Ralph! We're glad to hear that Daniel is always cordial, conversant, and thorough.
Sears Home Services on 1772755981208
richard S,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1772496328747
Excellant response.
Joel L,
Customer service response - Thank you for your positive feedback, Joel! We're glad to hear that you found our response excellent.
Sears Home Services on 1772419702486
