7001 S University Blvd Reviews

I’m 62 years old and this has been the worst “service call”experience ever. In fact , it’s the very first one I’ve ever had . Just look at my reviews on Google, first non perfect one I’ve ever had….This all after they collected years of monthly fees and then finally occurred my first claim . 4 times no shows without calling , only offer Tuesday and Thursday appts with 12 hour windows . At least last time , they cancelled a day later . They never even come out to check your problem …. They just guess at it and mail you the parts . They also don’t tell you how many you’re supposed to receive either , cause they don’t know! Just horrific , and it’s all AI not understanding what you want as always . I don’t remember Sears ever sucking like this! I always loved them! Just think if they had AI 40 years ago!

Unfortunately, there is no option for ZERO stars. The guy who came to fix my dryer actually made it worse. I called to have the dryer looked at as it was making small marks on the laundry each dry cycle. The guy turned up, eventually diagnosed what he thought was the problem and said the part was $520 but the service call fee ($119) is waived when a repair is done. I agreed, prepaid the $520 and he ordered the part and left. I texted him to ask if the dryer was useable in the meantime and he said yes. When I first checked it, he had left the vent unconnected, which I did loosely and then tried to run the machine - it now did not work at all. I texted him again to tell him and ask him to come back - HE NEVER RESPONDED OR CAME BACK. A week later, he did turn up to do the repair and apologized for not coming back... After some time, he told me that he believes the motherboard (believe that is correct) is now broken, and it was likely on its way out before he touched it. I informed him that as he broke it was down to him/Sears, or A&E Factory Service (who he actually works for) to repair and pay for, as it wasn't broken before he touched it. He told me he would have the original part refunded, but the new part was also about $500, and I could claim on the Sears website for the damage - no obvious way to do this. He then proceeded to take the new part off and leave, thus I am now in a worse position than when this incompetent buffoon turned up. Sears has since emailed me to say the refund for the part is being processed, but not the $119 call out fee, and yet I now have no working dryer. I would advise everyone to avoid using Sears and A&E Factory Service (in the Denver/Greenwood Village area). He also tuned up without the covers for his boots and was prepared to walk through my house with his boots on. He also made a real mess of my laundry room and didn't care at all.

The tech never showed up after waiting an entire day for him

I was not happy with the person who came by. He wouldn’t listen to anything I said. My complaint was a bad smell coming from my washer and he insisted that it was coming from the discharge pipe in the wall. I told him I’ve been living at my house for a number of years and this just started. After he left I removed the washing machine from the laundry room and found a drain pipe under the washer where the smell is coming from. It was a waste of money, over $100 dollars for him not to even lift up a screwdriver!!

Repairman was polite and nice. Ice maker still does not work though. Not fixed. Called next morning when still no ice, Sears home Service would not send them back- told me to call warranty company because they closed the repair order and could not reopen it. Seemed wrong since they did not fix it. Now can’t get an appointment again for a week.

Total Scam!. No returns allowed, no customer service. Not the old Sears that we all remember. These guys just take your money. Go to other online stores or Lowes/Home Depot if you can. I lost $70. They are a total scam. You've been warned!

Sergio my technician was great. However, Sears turn around time was ridiculous! Scheduled me out way too far after receiving the part in four days. Then didn’t show up and I had to reschedule again five days later. Will NEVER use Sears again after calling them for ten years.

Software didn’t work. Could not take AE. Last time I use Sears Appliance Repair.

Ordered a refrigerator in January it is now June and still no refrigerator disappointed with sears warranty program!!!!!!!