7001 S University Blvd Reviews

James pit in a new thermostat and furnace parts. He could not get the air conditioning started. He tried but could not do it.

The technician was a five star. But, the service Sears service was a one star as they did not tell me that components for my refrigerator were no longer available before the technician came out. This would have been easy for them to do and would have saved me $119. It doesn't feel good to be screwed.

Finally got it right, it took several trips and 10 phone calls

The tech left my appliances pulled away from the wall and I could not open the doors in the laundry room. I am 75 and I had to push them back myself in order to close the door. I don't feel that was acceptable. He also did not put things back the way they were. A little disappointed but he was on time and advised me on what to do about my aging appliances

technician was nice and knowledgeable but did not listen to me the person (female) who uses the washer what type of problems I was having. He only tested the machine when it was empty and I was having all the problems draining clothes when there was a load in the washer.

Technician (Dan) was fantastic. The phone/scheduling system was terrible- I had to reschedule my repair and it was a nightmare. The automated system was awful if you actually needed to talk to a person-it took multiple times before I could get the service I needed. I would never get their extended service because of the phone service. However, Dan was very knowledgeable, friendly and timely and would highly recommend him.

5 out of 5 for my technician Dmetri. He was quick, concise, polite, explained things, gave his professional opinion when asked, and didn't do any hard-sell shenanigans. 2 out of 5 for the experience of interacting with the company's scheduling and communication systems. Trying to make an appointment took over an hour on the phone with call center folks who were constantly needing to put me on hold. To their credit, they said their systems were having issues, which fits with what I experienced. I made it almost all the way through the appointment-making process with one operator, then she said she had to transfer me to a manager. That started the entire process over again with another operator. Frustrating, but understandable considering the situation they were dealing with. The communication issues after making the appointment were more annoying. Both operators updated my email on record (I had used this company years before without remembering), read my new/correct email address back to me upon my request, yet the text confirmation of my appointment I got still listed my old/incorrect email address. I corrected it myself. While I never got my initial email from Sears about my appointment (I assume it went to the old/incorrect email), I certainly got a flood of promotional spam from them; 6 unwanted come-ons I didn't sign up for in 3 days. Unsubscribing doesn't seem to do anything. And finally, on the text message they sent me urging me to leave this review, they spelled my name wrong. In every other instance they have it correct, so no idea how or why they missed it in this one. Still, it was annoyingly ironic given the context.

It took three technicians to come to my house and look over my refrigerator, to figure out what I already knew. Three weeks of calling the service line to get a repair scheduled but with no success Because of a language barrier. (No disrespect) and add an Additional eight weeks and three technicians. To let me know that my refrigerator was non-repairable. First technician said nothing was wrong. I paid $117 out-of-pocket. Second technician Canceled my appointment with them, second tech technician finally showed up a day or two later andsaid refrigerant was leaking. Daniel TheThird technician Showed up Red checked the refrigerator, found issues wrong, and made some calls,, found out repairs with cost more than replacing the refrigerator. 11 weeks later Sears’s finalized and issued a Voucher For a new refrigerator. My time and frustration. If it wasn’t for Appliance Manager RJ at Lowe’s Parker Colo. Who helped me through this? RJ never let me lose hope. Thank you RJ.