9000 Northgate Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Five stars for Tom but 2 stars for Sears Service.
Sears has become so centralized in the way they care for clients. We had to reschedule the repair four times. This was not Tom's fault. Tom was efficient and knew what he was doing as a tech. It's the crummy service and scheduling snafus Sears has to work on getting right.
Amy T, San Anselmo, CA
job well done
very respectful and courteous . did the job well , and did it right .
Tom J, Petaluma, CA
don't understan
excellent service polite and friendly. cleaned up shipping containers and misc items
Sheila R, Novato, CA
Technician
Also Tom was with him. They were both wonderful. I just hope everything will work well. I waited THREE MONTHS for this repair which is TOTALLY UNACCEPTABLE!!!
Jane R, San Rafael, CA
Refrigerator repair
Tom was terrific . He was extremely helpful and did all I could have hoped for.
Timothy B, Novato, CA
Service Tech
Tom did a great job - he explained what he was doing and why.
Douglas G, Novato, CA
Oven service
Serviceman communicated his arrival time with me. He was quick and efficient.
Mark I, Mill Valley, CA
Technician
Tom is very good. However, the service provided by Home Warranty is pathetic. Terrible customer service and very difficult to make an appointment. Their computer system not only takes too long, but cannot accomplish anything
Norma S, Novato, CA
Service Technician
Quality Technician
Craig Y, San Rafael, CA
Stove repair
John is a great service individual. Very knowledgeable and thorough.
Fred F, Sonoma, CA
