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9000 Northgate Mall Reviews
Read reviews from customers who used our services at 9000 Northgate Mall
Total reviews
198
Average Rating
4.7/5
Repair
Antonio was fine however his company was unable to furnish the parts to make the repair
Jeffrey L,
Sonoma, CAHome appliance service by Jose
Well dressed and very polite Changed water filter
Charu P,
Petaluma, CAAugust 1, 2023 Visit
Bobby was on time, personable, professional and seemed to know what he was doing. He knew to work within the constraints of American Home Shield policy and I feel he could have done more. I do not believe the problem is fixed, just band-aided for the moment.
Linda H,
Novato, CALeft a large mess
He did the work but they left a huge mess all over the kitchen. There is black ash like soot all over the kitchen countertops and everything on them. The floors are disgusting and they left the old compressor here for us to deal with when it's their job to handle appliances that seems like something they should take with them if they ordered the replacement part.
Alex N,
Larkspur, CAHard to review, no service done
Bobby was very polite and helpful, but because the primary problem with our stove wasn't happening when he was here, he wasn't able to perform a service. So my issue isn't with him, but my frustration with the process. This is the second time we had someone come out when our stove was intermittently failing (same issue). If I had known that all I needed was a video showing it failing, a lot of time and effort would hav been saved. At least he gave me that information, and now I can take the video.
David F,
San Anselmo, CARefrigerator icing up
Professional and thorough. Antonio listened to me and inspected the frig. He decided what needed to be done and made the adjustments needed. Working well now. Very satisfied.
Marilyn M,
Novato, CACustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1721426491000
Maytag Refrigerator Repair
Patrick Lopez did the repair and in a hurry to leave due to other jobs lined up for him to complete. He said the refrigerator was now ok and should function normally after 24 hours. What he said did not happen at all. Until now, the refrigerator was not producing the normal coolness, the ice maker is still not working and the freezer is still not freezing in its normal condition. You guys have to send the repairman back to finish the job as soon as possible, please. We threw away good amount of rotten foods and cost us a lot of money.
Enrico Lorenzo,
San Rafael, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1706912920220
Left dishwasher spraying water
Technician installed new parts and turned on the washer. It started spraying water out of the top right corner! He left and told us to "just put towels there to block the water"!?
Dusti C,
Fairfax, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1773092846403
Sears - why so inefficient?
Patricio was fine. It's Sears I am complaining about. Sears sent numerous emails asking details about the problem, which I answered in detail. They said this way they can come with the parts. I asked Patricio why he didn't have the parts with him, since he didn't do any diagnosing while he was here. Then he told me the part wasn't available on a 2 year old Jenn-Air and they would need to do research. Thanks Sears!
Jill A,
Sonoma, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766563511191
Clueless
This technician asks me to pay for parts and a service call that a previous technician, and his company, said was covered by insurance. And then he is shocked that I refuse and am upset. I sent him away!
Stuart L,
San Rafael, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1753824840461