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9000 Northgate Mall Reviews
Read reviews from customers who used our services at 9000 Northgate Mall
Total reviews
198
Average Rating
4.7/5
Bobby is the best !!!
This is the 2nd time Bobby has come to our home. He is wonderful. Nice, polite, articulate, smart - I cannot say enough. The first time he diagnosed the problem and ordered parts. I am a computer engineer and I watched how he zeroed in on the problem. When he returned to install the parts, it was a similar, very good experience. Thank you for sending him. He is the best service man we have had in our home.
Robert B,
Novato, CASears Warranty Service
Bobby has always been forthrite with us. Sears Warranty service not so much. Our washer has been leaking for years and I always thought it was the drain until I bought what I thought was going to be a temporary washer…until my washer was repaired again for the 20th time… So…Sears let us down….and we didn't know about it until we replaced the washer And with a new washer I no longer worry about having massive quantities of water in the garage/laundry room…so Sears warranty service failed us…
Eric W,
Novato, CATom and Sears home warranty
Tom is the best. Sears warranty service is the worst.
Eric W,
Novato, CAVery Helpful
Patricio was helpful, patient, and explained everything clearly. And he fixed the problem!
Stephanie V,
Mill Valley, CAstovetop
Bobby was very polite and service was great . On time and checked stovetop out completely . Very satisfied with service .
Thomas J,
Petaluma, CAExcellent service
I appreciated the willingness to discuss issue and answer my questions and queries about my range. Also respected my property - I am fussy about being careful. Very polite and personable - which leaves an impression of someone who takes pride in their work and are competent.
Patricia P,
Novato, CAGreat service ...with a smile!
Tom was knowledgeable, personable and efficient. And he said nice things to the dog and cats. We would recommend him to anyone needing help with their Sears equipment.
Kevin P,
Novato, CAFive stars for Tom but 2 stars for Sears Service.
Sears has become so centralized in the way they care for clients. We had to reschedule the repair four times. This was not Tom's fault. Tom was efficient and knew what he was doing as a tech. It's the crummy service and scheduling snafus Sears has to work on getting right.
Amy T,
San Anselmo, CAjob well done
very respectful and courteous . did the job well , and did it right .
Tom J,
Petaluma, CAdon't understan
excellent service polite and friendly. cleaned up shipping containers and misc items
Sheila R,
Novato, CA