4575 La Jolla Village Dr Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.8/5 (474 reviews)
Disappointed
July 28, 2023
Overall rating

Service man was rude. I went to enter the kitchen to get something from under the sink. He was on his cellphone and said I needed to leave.

Carol D, San Diego, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on July 28, 2023

service provided
June 26, 2025
Overall rating

It has been over 2 months since we had a refrigerator that has worked, and your technicians have replaced a lot of parts and we still don't have a working refrigerator. apparently, they can't figure out what is wrong with it.

Anita S, San Diego, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on June 26, 2025

Absolutely Do NOT Recommend
February 10, 2025
Overall rating

Absolutely the most horrible repair service experience I've had in years and I do NOT recommend. Experienced tech? NO! Professional? NO! Customer satisfaction? NO! Bottom line, minor leak in one machine before tech came, completely broken dual machines when he left.

L, San Diego, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on February 11, 2025

Didn't fix the issue
March 25, 2024
Overall rating

This was my third call to get a technician out because I believe the coil is freezing up and all the technicians did was remove the ice off the coils. He just did a temporary fix and I am going to have to request another service call again. What a waste of my time.

Salvatore R, San Diego, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on March 26, 2024

Armondo gets ZERO stars
November 17, 2023
Overall rating

Your Technician did NOT show up for his appointment! He's an argumentative jerk. Overall, dealing with Sears has been a miserable experience :( My rating for Armondo is zero and my overall rating for Sears is one.

Eric B, San Diego, CA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on November 17, 2023

Never showed up
October 11, 2023
Overall rating

The technician never showed up. This is the 4th time I've waited for someone. Inexcusable.

Mark L, San Diego, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on October 11, 2023

Disappointment
October 02, 2023
Overall rating

I did not have confidence that Kyle knew what he was doing. I told him I had water backing up. He took out the toe kick. shined his light under my dishwasher. then he turned it on and water backed up. he then said that I had a bad motor and it needed replacing. He diagnosed this based on a smell he said he smelled and that it was hot. I can't see how anything could get hot in less than 30 seconds though. He then left the water inside my dishwasher and I had to ask him to clean it up before he left. Based on what I watched, I would like a second opinion from a more experienced technician or a refund.

Chief D, San Diego, CA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on October 02, 2023

Terrible!!
September 28, 2023
Overall rating

He comes on chewing his gum with his mouth open Very unprofessional And he didn't come to a conclusion and gave me followup as to what should be done next

-, San Diego, CA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on September 28, 2023

If you can't fix it replace it please
September 22, 2023
Overall rating

Hello this has been a nightmare. First of all Kyle was not the last person here. I had 4 different technicians here and the problem is still the same ( no heat to dry dishes). It has been over a month and boxes of parts were ordered and installed.

Tom K, San Diego, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on September 23, 2023

Dryer door repair
September 10, 2023
Overall rating

David came in repaired the door by removing screws and then replaced the screws , an hour later , 3 screws fell out of the door , this is pure incompetent service and the door needs to be fixed ASAP

Perry D, Del Mar, CA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on September 11, 2023

Average Rating: 4.8/5 (474 reviews)
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