4575 La Jolla Village Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Nice service provider - Ruben
When I requested service I was hoping to have the same guy check on my Kenmore dryer and GE stove top. Instead I was sent 2 sears service reps and had to pay $200 deductable. Not happy about that. Ruben was able to unplug and plug my stove top back in and it worked... so he was done in 5 mins. Resulting in a labor charge of $70. Had there been someone to talk to so I could troubleshoot this appliance I could have fixed it myself. But AI is so limited in their responses that they couldn't put both appliances under the same service tech and they couldn't answer a question to help me troubleshoot. I think most folks would prefer an opportunity to fix it themselves if possible. Also, the other rep, Antony didn't have a $27 part stocked in the van so he has to return to install roller in dryer. I mentioned online and by text what the issue was related to and a human could have called me and stocked the part before sending a rep today that now needs to return in 6 days!! So even though both reps are very nice gentlemen this was a waste of time for them and me.
Deanna S, San Diego, CA
Great service
Great service
Elaine S, San Diego, CA
Excellent customer service
Andy was professional and clearly explained the issues abs promptly was able to fix it. Thank you!
Jay L, San Diego, CA
Anthony Tech
The Sears Technician Anthony is an excellent tech. He's thorough and knows what he's doing. Anthony answers all our questions and provides solutions. Our only negative thing to say has to do with the horrible chat bot and AI that Sears is using. You can not get a hold of an actual person when you have specific questions needing to be addressed. The AI can not give you a clear answer when you need to find out why an appointment has been canceled by Sears, which is what happened to us on May 10, 2025. The AI couldn't even schedule another repair appointment for us, instead it literally sent us to a live agent who was very difficult to understand and hear. I know everyone loves AI, but AI is not ready for prime time and speaking to a live agent is far less aggravating than dealing with an AI that gets hung up over basic commands and questions.
Bernard B, San Diego, CA
Plugged drain
Paying over $400 to unplug a drain is absolutely INSANE! It took him less than 30 minutes to do the job, and to be charged over $400 is the worst I've ever gotten hosed by any sort of repairman in my entire life! Sears should be ashamed of them selves for screwing people over so badly with their horrific and incredibly insane charges for simple repairs. UNBELIEVABLE! How do you guys sleep at night. You make a guy like me that's just trying to get by in life want to put a gun in their mouth. You people are absolutely DISGUSTING!
William H, San Diego, CA
Excellent
Excellent
Lloyd S, San Diego, CA
sears. Home Servicep
Armando was very efficient and able to fix problems quickly .
Sylvia S, San Diego, CA
Washing machine repair.
Andy is a great guy. Worked fast and explained the issues with the washer. Left the place really clean. Thanks
Len S, San Diego, CA
Refrigerator - Repair for dead Refrigerator
Our service with Ruben was EXCELLENT. He kept us up to date on our progress. What a wonderful person and knew his stuff!! Neat, clean and very personable. Service was GREAT - getting the parts NOT SO GOOD. Some how could not get the complete order from Anaheim.
Cynthia P, San Diego, CA
Great Tech
Rudy was very easy to work with and accommodating my narrow time schedule as my house is a vacation rental. He worked very hard to get the ice maker repaired. Success! I would highly recommend Rudy.
Bryan M, San Diego, CA
