1178 El Camino Real Reviews

Washer still is not working 😡

Gary was great. Did the fix on air conditioning unit so fast. Very happy. Thank you Gary. BUT found out I was overcharged 3 THREE times. I have been working on refund for hours. i want my $150 back today.

What a terrible experience. Sears rescheduled the appointment four times. When I called customer service, I had to wait half an hour just to speak with someone. Overall, very disappointing. The only positive note is for the technician who did come to check. He was friendly and professional.

Anthony, a very nice man, didn't know what the problem was and couldn't help me.

The technician was good, would have given him a solid 4 stars. He actually replaced a part and got our 18 yr old fridge working! We thought it was dead. The Sears organization that sends him sucks big-time! This is not the Sears my mom is used to. We pay for a Master Agreement, so we expect technicians to come out in a timely manner. We lost a lot of food because our original appointment flaked-never showed up. There was zero communication about it! Calling, texting, etc was futile... All comms channels are AI driven. You are given a very narrow list of choices to make, none of which allow you to speak to an agent. We lived out of an ice bucket for an entire week while waiting for the rescheduled appointment. We are NOT happy. But as I said, today's tech did do a good job. He kept his cool while my mom wailed on him about "the poor service from Sears". Just for the record, my mom doesn't understand that this service is no longer provided by the original Sears Roebuck. This part of their business was sold off by Sears, and now we are suffering the results of that event. Ok, I'm done raging. Do not do business with these people. There is zero customer service, because there are next to zero humans involved (except for the tech's).

Please do not blame your tech for I stalling a board a board that does not work and I asked him to put the old one back On so I would at least be able to use my washer. Knob control is still bad. I would like to inquire about a new washer. I will tell you that Sears needs to get real people that we can talk to when we have problems. I have been waiting since January to have my washer completely taken care of first time was over the phone. They sent me a knob knob wasn’t Second time was the guy came out and said I needed a new circuit board somebody didn’t show up finally I was mad. 4 th time he shows up real nice guy put the circuitboard on and it’s black didn’t work. I said I need you to put the old So at least my washer will run at that point I didn’t care about the knob. I really want another washer under my warranty. I’ve waited long enough to get this washer fixed. This is not the Sears warranty people I used to know and I’ve been working with Sears since I was 21 years old and since they went out of business, I recommend they start concentrating on their people more and here we are talking about probably the seventh Repair the date being September 10 Again and it didn’t work so the old board was put back on the knob is a little little bit looser so let’s see if it works I don’t want to deal with another used part that you sent me. This is the second same used part OK I want A new washer

This company is an actual *nightmare*. I had to call 911 to have their technician removed from my home. I got stuck with Sears/A&E repair services as a result of filing a home warranty repair claim for my refrigerator (in February). A technician came out and had to order a replacement part. Fast forward 2 months, another technician finally comes to complete the repair (after another technician just didn't show up to the initial repair appointment). He became irate, yelling at me because the replacement part wasn't the correct part (which his colleague ordered). He asked me if I knew the difference between the parts (which I didn't, because I'm not a repair technician), and began cursing me out and using slurs. He then threatened to throw the part in my face, to which I then had to tell him to stop what he was doing and leave. He refused to leave, so I had to call 911. He finally left, after continuing to shout threats at me. I've since been trying to get Sears/A&E to send out a new technician to complete the repair, but after 2+ hours of speaking with their call center, I still do not have a new appointment. This company is absolutely useless and a danger to their customers.

The Technician was great, everything before his visit was HORRIBLE 🤬🤬🤬🤬

Sears cancelled 4 appointments and then requested a review!!!!