1178 El Camino Real Reviews

Problem not fixed Freezer door stuck and cannot be opened after power turned back on. Upper refrigerator still not cooling

I have had the same issue with my washing machine ever since I joined this sears repair membership. It feels like a big scam. They keep canceling the apptmts, and they still have not fixed my washing machine and it has been over 6 months, and still not fixed. They sent over about 5 repair people. It worked one time for one wash, then broke right after that wash. One guy said it was our problem due to air in our pipes which was completely false and we got charged for that visit when he did nothing except give the wrong diagnosis. After him, another guy came and ordered 2 more parts. Why would he do that if it was air in our pipes that causes the problem? Because that other guy was wrong! Did we get refunded for the wrong diagnosis? No! They charge us every month, but never can fix our washer. Now we spent about $600 and still it's not working, and that does NOT include the monthly fees. We could have bought a new washer with $600!!! Save your money. Buy another service membership. You were warned!

First appointment was cancelled after I had waited most of the 4-hour window. 2nd appointment the service technician pronounced the clothes dryer dead without trying to repair. Charged $129 for VERY cursory review.

Could not fix the washer after calling Sears repairman 3 times. Now, they say it is our water pipe which I don't see how it can be.

Horrible. They canceled my appointment 2 times without any communication just didnt show up. I was unable to talk to anyone. The sears automated system options were cancel or move my appointment. Stay away from these guys.

We've had so many problems getting technicians out to repair our washer. Our latest repair took over 2 months. We got rescheduled 6 times. I will never buy a sears protection agreement again. The latest problem with our washer was existing for probably about a year. The last time someone came out they told us it was in working condition and to use it until it breaks so they can fix it. Well guess what our washer was still sparking. So we just had to turn the spin speed down.. Until it flooded our laundry room. They also left this big box with the big washer tub in it..

Out of business

The technician Christopher tried to fix my washer today. Although he couldn’t succeed. I really appreciate his effort. When I called Sears. I specifically requested a technician who can program the control board. However, when the technicians arrived, they said they couldn’t perform that type of repair. I was wondering, why did Sears still made appointment for me and charge me a diagnostic fee for something they couldn’t do? This is what I’m unhappy about.

The bottom piece under the dishwasher was not put back.

The worse service I ever received. My freezer stopped working. It took Sears a week to send someone out. When they finally showed up the gentlemen stated it would take five days for parts to come in but they had no available appointments for two weeks. Another person was sent out instead of the same person. He started off by saying what is the problem I explained that freezer not working and one of his co-workers before him order parts and I handed them to him. He did his quick inspection and stated that that person had order the wrong parts those was not the parts that was needed. He stated that person was brand new and only been on the job for six months and did not know what he was doing. He stated he would order to two correct parts and gave me a date for two weeks out. I ask him could he be the one to come back he said no not his territory . I ask him what happens when the next person comes out and states that these are not the right part. He replied the next person will have experience and knows what he is doing. Oh course I had to wait another 1 1/2 weeks for my next appointment. My appointment was between 8-12 and I was told I would get a call that morning of my appointment to give me a better window time. I did not get a call until 1:10 that afternoon to say they would be there in 30 minutes. I brought it to his attention about my appointment time he replied he can come now or I can wait three more weeks rudely. I said come now I been waiting long enough to get my freezer repaired. He started the conversation by asking me what was wrong I informed him the freezer doesn't work he responded why, at this point I am totally frustrated and I responded don't you guys communicate with each other and read the notes they make. I handed him the parts that was order by there person before him and his response was don't be throwing your bad energy off on me rudely . He took a look at the temperature gage in the freezer and stated he didn't see anything wrong. I informed him the freezer kept defrosting. He stated he would replace the board but he was not replacing the other two parts. I ask him why were the parts order if not needed. His respond was no one sees everything the same. I informed him there were indeed a communication issue among each other and the changes you have to go through to get repairs done and was not worth purchasing the warranty. It took over a month and I'm waiting to see if my freezer would stay cold. When you call the service line you can't get through to a real person. I finally hit and prompt stating I wanted to purchase a warranty and I got a real person but it was like talking to a robot I was trying to get some help because of all the different changes I been through and the amount of time that has been lost. Only thing the person would say I'm sorry nothing could be done. When I requested to speak to manager I was told they didn't have manger then I requested to speak to who ever they reported to then I was conveniently disconnected. Attempted to call back several times with no luck. Everyone had a major attitude that I dealt with. No one cares that you have a problem they just trying to push you through the next person so they don't have to deal with you. Whatever happen to providing CUSTOMER SERVICE!!!!!