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1178 El Camino Real Reviews
Read reviews from customers who used our services at 1178 El Camino Real
Total reviews
325
Average Rating
4.3/5
Rick S,
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1768527444419
Marco M,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1768354281247
Excellent service. Explained everything clearly, including options. Thank you!
Julie H,
Customer service response - Thank you for your feedback, Julie! We're glad to hear you received excellent service and clear explanations.
Sears Home Services on 1768265412834
b H,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1767744668188
Manuel was excellent. Knowledgeable low key efficient. He knows his stuff
Shotsy F,
Customer service response - Thank you for your feedback, Shotsy! We're glad to hear Manuel was knowledgeable and efficient during your service.
Sears Home Services on 1767744337659
Hany D,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1767318820071
Expert experience from the moment arrived until he left. I sincerely appreciated his professionalism, thoughtfulness and customer service skills. The issue was easily diagnosed and resolved in a timely manner. I am very glad that, once again, that the technicians are reliable.
Maria D,
Customer service response - Thank you for your feedback, Maria! We're glad to hear you appreciated the professionalism and reliability of our technician, and that your issue was resolved promptly.
Sears Home Services on 1766022674033
Technician Robert was very proficient and performed the repair service quickly. He was courteous and mindful about not causing any collateral damage to my property. He cleaned up following the job. Both he and a previous tech named Anthony are wonderful. However, the AI robot scheduling and customer interface is an unequivocal disappointment. Example: dealing with a no-show, dealing with your dispatch switching an appointment. These problems and situations should be dealt with through a human interaction for prompt and effective resolution. The AI response caused additional problems and inconvenient delays that makes this part of the operation unsatisfactory. Only your techs are great!
Paul L,
Customer service response - Thank you for your feedback, Paul! We're glad to hear Robert and Anthony provided excellent service. We apologize for the issues with our scheduling system and appreciate your input. We'll work on improving this aspect of our service.
Sears Home Services on 1765768089915
Patrick, was professional, explain the issues and provided recommendations how to prevent the issues from reoccuring.
Eric B,
Customer service response - Thank you for your feedback, Eric! We're glad to hear Patrick was professional and provided helpful recommendations.
Sears Home Services on 1765507765906
Anthony is awesome. Very knowledgeable of what he’s doing. He fixed our fridge which has a problem in defrosting and did a great job on it, he also showed me where the problem is coming from. He’s so professional too. This is the kind of technician that we would like to repair and fixed our broken appliances. Thank you Anthony🙏👍
Ronnie V,
Customer service response - Thank you for your feedback, Ronnie! We're glad to hear Anthony was knowledgeable and professional, and that he successfully fixed your fridge.
Sears Home Services on 1765329308108
