1178 El Camino Real Reviews

Repairman came as scheduled. Checked dryer gas leak problem and explained the gas hose leading to dryer has leak and Sears does not carry part. Must go to a store to buy and have someone install. That's what I was told to do. Paid only for his visit with amount I saw online (a discounted price). Thanks.

Would not take the broken piece and packaging with him for disposal. If he had replace the compressor would he have left it here for me to dispose? Luckily he only replaced a door handle.

Communication needs improvement. The scheduling team doesn't know the part had been delivered, so they cancelled my appointment. I reached out to support team and they were able to find the same day appointment for me. The tech is knowledgeable and professional.

I would give 5 star but I had to wait for the technician from 8am to 2:45 pm. Therefore 4 star. The technician was amazing. Very professional and courteous.

Very nice person, got the job done in a timely manner. Did arrive outside of the window of time provided but not by much 1 hour + I would recommend as he is competent.

Started out well. The repairman came, looked at our washing machine and ordered a part. On the day of the repair, instead of showing up within the promised four-hour window between 8 a.m. and noon, he showed up at almost 7 p.m. He said Sears sent the wrong part and promised to come back. Turns out Sears no longer has the necessary part for this washing machine less than ten years old. Also, I paid $398 for the entire expedition, $129 for a diagnostic visit - fair enough. No repair has been made so I will be awaiting a refund of $269.

Customer Service by Marcus was a bit less than average. Marcus did not have the correct reason for my visit, nor the correct street address. He was not familiar with the forms that I was requested to sign. The form signage was on his phone (this was acceptable), yet on more than one occasion, he quickly swiped though each scream and went directly to my approval signage screen. Leaving me to have no idea what I was signing for. When requested, to his credit, we appropriately back-up so I could review what I was signing for. Lastly, he did not remove the replaced part (metal dishwasher door panel). I was left to try to recycle this large object. With prior services of varied situations, the provider usually removes the damaged replaced part and disposes/recycles it. The fee seemed high at $334.95 (standard diagnostic fee appt & labor /install. appt. Both appts took less than 30-45 mins). This fee did not include the part prices.