1178 El Camino Real Reviews

Scheduled for 8-12, only got notice after 1230 that they were on their way so we missed them

Tristan P. was efficient, respectful and did an excellent job. Appointment administration doesn't even merit one star: Original appointment 8am-12pm - many phone texts/emails. Tristan finally arrived at 12:45pm and finished at 1:30pm. I was forced to 'wait' nearly 5 hours and was obliged to cancel another appointment.

Unit was not repaired. Unit leaks worse than before repair.

I will start off by saying the technician, Marcus, was super helpful and professional. He was able to resolve the issue with our washing machine. Customer support, however, is quite lacking. We had a confirmed appointment, which I took the day off for, and no one showed up. Calling the listed phone number was useless as it is now managed by an AI chatbot that was not able to confirm anything besides the appointment time which we were long past. Later that evening, I ended up rescheduling the appointment via the website and fortunately Marcus showed up to help. 5 stars for Marcus! 2 stars for Customer Support/AI Chatbot Edit based on business response below: While acknowledging the review is appreciated, the phone number provided still routes to an AI agent, not a live agent, and does not address my concern.

I've trusted Sears for a long time. They came out quickly and the repair technician was nice. Unfortunately, 1 day after the repair the part that was replaced failed. When I scheduled a warranty replacement they came out and did the repair but that only lasted 40 days and my dryer stopped working again. When the warranty call happened the technician mentioned that my dryer vent was probably clogged. In reality I cleaned the whole line out with a circulating. brush so I knew that was not the case. I think it was a part failure. They did replace the part again while under under the 30 day warranty but it only lasted another month. When the part failed again I just replaced it myself. I checked the vent line again and it's clean. We'll see what happens but, at this point, I feel like this repair was a waste of time and money.

Friendly, professional, capable technician BUT shameful, ridiculously overpriced repair estimate.

Would not recommend using this repair service. They had to come out 4-5 times. Two times did not show up at all. Two different serves repair men looked at it, both had different things to say what was wrong with it. First guy who came out told me there was nothing wrong with the freezer, yet when he returned again he said this is going to be a 3-4 hour job. Each time left my kitchen a mess when he left. The best part was he would not take the broken pieces to through away, I had to do it. He said he had no place to throw broken pieces. From my first phone call for repair to the ending was a total of 2 1/2 months.

Marcus needs to work on his communication skills.