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1178 El Camino Real Reviews
Read reviews from customers who used our services at 1178 El Camino Real
Total reviews
325
Average Rating
4.3/5
Horrible service! The service tech came and checked out the refrigerator and said nothing was wrong. Well, the refrigerator is still leaking. We called another service repair and guess what, there is something wrong. Sears used to be a reliable company but not anymore.
John N,
Customer service response - We apologize for the trouble you've faced, John. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778545414175
Would give 0 stars if I can. Had them repair my oven in November last year. Took a whole month and a lot of rescheduling to finally get the oven working in December. Now it’s May and the oven is broken again with the same problem. Tried scheduling another appointment. The technician rescheduled one more time and didn’t show up during the 4-hour appointment window between 8 am and noon. There’s no human to speak to on the customer support line either.
Lynn Z,
Customer service response - We apologize for the trouble you've faced, Lynn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778545433289
Technician did a very good job, his rating is 4 stars. I had horrible experience with the service provider. I was delayed for two full days 8:00am-6:00pm. Talked to a machine, never to an agent about service I received. I paid for my home warranty in full the first day I was renewing old Sear Maintenance Contract and I was receiving Horrible Experience!
Sheron S,
Customer service response - We apologize for the trouble you've faced, Sheron. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778460509948
Tech broke dishwasher. Now it leaks all over, which it never did. Can't even get Sears to come fix what they broke.
Mark N,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1776904835984
He came in, plugged it in for a few minutes and left saying he'd be back in 10-15 minutes. He never came back. He never said anything about what would happen next or when ot would happen. How did you do? Lets just say I am less than impressed. W. Blevins Show quoted text
William B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1774831775829
Two guys came supposedly to fix my ice maker. I was told that is I choose to fix the ice maker the $129 diagnostic fee would be waived. They put two screws back in and charged me $179. No ice maker. They say that’s labor charge. I guess these two guys don’t know what they are doing. I can’t argue with two guys in my house. So I threw away $179.00. They really don’t know what they are doing. AI scheduled these appointments. Bad service. They didn’t diagnosed anything. Who hired these guys?!
Wu F,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1774491027072
Terrible servicing knowledge. Technicians are ill prepared and do not know enough of their job to determine whether an appliance is irreparable. This ‘technician’ claimed that his own company “Sears” has not recommended appliance replacement, they only diagnose and replace part after part without any comprehensive knowledge as to when an appliance is no longer reparable. I would not use this company for any reliable repair…ever!
Phil R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773964163749
Tony S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1773879563038
One of the worst experiences. It took about 10 appointments for them to finally come out to complete the work. Wasted so much time expecting them to show up and they would just not show up. Again 10 appointments, and then they show up on the 10th. Bailed out on the first 9 appointments that were all confirmed.
Shaun L,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773623769469
Did not fix the A/C control panel that the service was called for.
Joel A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1773100148849
