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1701 Soscol Ave Reviews
Read reviews from customers who used our services at 1701 Soscol Ave
Total reviews
228
Average Rating
4.7/5
They didn’t show up
Stephanie L,
5 F,
Customer service response - Hi, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1719792318048
The technician arrived without the resources to do the repair and began to argue with my husband on the what repairs need to be done versus what the vendor request them to do based on two prior visits. Very disappointed in the overall experience. A very upset customer.
Daksha M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716345770664
My technician was great. The wrong part was ordered by the previous technician. He was late and I was trying to reach customer service. You don't provide a phone number to customer service so had to hunt for that. Your phone tree is awful. It took hours to go through the phone tree to get to a live person. Needs to be improved.
Katy G,
Customer service response - Thank you for taking the time to bring this to our attention, Katy. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705913411224
Very unhappy. My oven was pitching an error code so I contacted Sears to come service. They immediately started trying to sell me a warranty plan. The amount of money they wanted to repair the oven was over half the cost of a new oven. And when I told the technician I no longer wanted service that I would just put the money towards a new oven because my oven is still working he documented incorrectly that My oven had major damage which resulted in it not working when truth is it was a part that failed. As the oven is approximately 10 years old. Will not use again it felt very deceptive.
Naomi,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707442209189
Sears repair service is the absolute worst!! Do not use them. It took them 4 visits to repair my leaking washer. They ordered the wrong part (which I pointed out to them 30 minutes after they sent me the order). Of course when it got here it was the wrong part!!! I made them go to Ace hardware and get tubing to fix it!! They were never on time within the 4 hour window that I was given. Leroy was nice enough but seemed overwhelmed with his schedule
bruce H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707355522729
Left without testing the repair. Machine is still not working.
Mary R,
The guy had an attitude! Trying to cross question as to why “ I couldn’t fix it” Yelled as us when we called him.
Abhijit A,
