100 Vintage Faire Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Joe D
Shareen R
Very professional and fixed the problem with the freezer section of the refrigerator
Bianca K
Love my Sears Appliances and Happy with Sears Techs. Jesus came today on time to fix my refrigerator. (Water leaking) Did a great job.
rose L
It took 2and half weeks to get washer going but once the 2 techs came in it was done quick. Wish it was done the first tech came in. But thank God it's done.
Ajaypaul B
Patricia B
The technician was very professional and knowledgeable, great service
Yolanda B
Juan was my technician and he did a terrific job. He was friendly, polite and answered all my questions. But most of all, he fixed my refrigerator that I have been without for over three weeks!! It’s so nice to know I can go shopping tomorrow for Thanksgiving food. I would recommend Juan for future refrigerator problems. He is thorough, thinks things through and then actually fixes what is wrong. Thank you Juan. It was a pleasure to meet you. You are definitely a 5 in professionalism.
Barbara M
He corrected my stove top problem and gave me great advice on some of my other appliances. Wonderful employee.
Norma B
Must have been a busy day with extras as it was almost 6PM for a 1-5 service time. On the plus side, he DID call at one to let me know I would see him closer to 5. I ordered the 5-item kitchen and laundry maintenance. Frank was pleasant and informative for his findings and sharing what he did. I was only disappointed by not cleaning up after himself in one area and that Sears service is now shorting things they used to do like changing refrigerator filters and making sure the dryer vent was attached and working as it should. He DID remove wrapping from behind the fridge that the movers did not when they put the fridge in place, got the heat up on the dryer so it will be more efficient and, since I do not have a dishwasher, pushed all the buttons on the range hood to assume it was a wiring situation and a quick attempt at twirling a dial to see how to get the oven working. In and out in under two hours.
Tara A
The technician was very knowledgeable and did a good job. The 3 stars is because i scheduled the appointment time for 8-12. He didn’t call until 1:50 to let me know he was on his way. Really thought no one was going to come and fix my dryer. A call or text should have been made.
Customer service response - We apologize for the delay and lack of communication, Tara. We're glad the technician did a good job, and we appreciate your feedback to help us improve our scheduling process.
Sears Home Services on October 31, 2024
