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10500 Wicklow Way Reviews
Read reviews from customers who used our services at 10500 Wicklow Way
Total reviews
90
Average Rating
4.4/5
I called my home warranty company whom sent sears. The reason for the call was because the wash machine is not pumping / spinning all of the water out of the machine after a full cycle. This has caused a moldy smell and slimey gasket that I use vinegar, magic wash and have to leave the door open. Technician said that gasket needs to be replaced after a bunch of questions about how clean we keep our machine. Then at the end of the call and charging us $100 for a gasket that he says is normally $500, he states that we will need to wipe out the drum after every load with a dry towel and leave the door open. REALLY??? Who else has to do this with a “functioning” washer? And he never put a towel down and instead left water on the floor along with pieces of gunk from the gasket he also left laying there. This is NOT the sears quality of service I was expecting.
Mari (,
Customer service response - We apologize for the trouble you've faced, Mari. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746068853231
Tune-Up on Frig, Washer & Dryer. Ryan found an issue with dryer and he'll be back to replace a few parts. I'm very happy with his knowledge, professionalism and all around a kind person. The Master Protection Agreement is well worth it! Paid $0 today.
Carol E,
Customer service response - Thank you for your positive feedback, Carol! We're delighted to hear that our technician provided excellent service and that our warranty has served you well over the years.
Sears Home Services on 1745972811070
Mohammad did an excellent job, replacing our evaporator fan in our refrigerator. He was friendly, professional, and very knowledgeable. The very best Technician that has visited our home.
Debbie V,
Customer service response - Thank you for your kind words, Debbie! We're thrilled to hear that Mohammad provided excellent service and that you found him friendly, professional, and knowledgeable.
Sears Home Services on 1744760849184
John W,
Customer service response - Thank you for the amazing 5-star review, John! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1743987791676
The man came today and worked professionally and kindly with me
Cheryl B,
Customer service response - Thank you for your kind review, Cheryl! We're glad to hear that our technician provided professional and kind service.
Sears Home Services on 1743641672370
Bonnie A,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1743131043666
The technician was knowledgeable and professional. I would use Sears every time for my service needs at home.
Renee B,
Customer service response - Thank you for your kind words, Renee! We're delighted to hear that you found our technician knowledgeable and professional, and we look forward to serving you again.
Sears Home Services on 1738884189270
angel,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1738469716324
Very professional
William G,
Customer service response - Thank you for your positive feedback, William! We're glad to hear you found our service professional.
Sears Home Services on 1737076588829
Kim W,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1737076396643
