Appointment Lookup
802-552-4364
10500 Wicklow Way Reviews
Read reviews from customers who used our services at 10500 Wicklow Way
Total reviews
100
Average Rating
4.4/5
Great guys. Unfortunately cannot say the same for Choice warranty. [They lost our complete service history for the appliance]
George D,
Customer service response - Thank you for your feedback, George! We're glad to hear you had a great experience with our team.
Sears Home Services on 1789567452914
Ben was my repair guy for the previous diagnostic and for today’s repair. He was great. Very knowledgeable and personable. I’d recommend him for all your appliance repair needs.
Jeff W,
Customer service response - Thank you for your feedback, Jeff! We're glad to hear Ben was knowledgeable, personable, and provided great service.
Sears Home Services on 1789434558309
Frank is a very Knowledgable and kind soul.
Roger H,
Customer service response - Thank you for your feedback, Roger! We're glad to hear Frank was knowledgeable and kind.
Sears Home Services on 1787102269117
He called ahead, to update with arrival time. He was friendly. He diagnosed the issue and fixed the refrigerator drain line that had some ice in it, therefore it could not drain properly. He also va used out the dust behind the snap on cover at the front bottom of the fridge where the ice maker filter is. He explained everything as he went along. A very good service man.
Nancy D,
Customer service response - Thank you for your feedback, Nancy! We're glad to hear the technician was friendly, thorough, and explained everything while fixing your refrigerator.
Sears Home Services on 1785441370580
Professional and personable.
Betty A,
Customer service response - Thank you for your feedback, Betty! We're glad to hear the service was professional and personable.
Sears Home Services on 1784265425148
very knowldgeable with his repairs. got in got out. washer is working fine now.
Linda D,
Customer service response - Thank you for your feedback, Linda! We're glad to hear the technician was knowledgeable and efficient, and that your washer is working fine now.
Sears Home Services on 1783707036915
Abby T,
Customer service response - Thank you for the amazing 5-star review, Abby! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783624852453
Adam was knowledgeable, pleasant and went above to get my AC WORKING IN THIS HEAT So pleased with service and even showed up on time Best service and friendly customer service Thank you
Lillie F,
Customer service response - Thank you for your feedback, Lillie! We're glad to hear Adam was knowledgeable, pleasant, and provided excellent service to get your AC working in the heat.
Sears Home Services on 1781291518623
He was very friendly knew what he was doing took him time to find the problem
Wendy G,
Customer service response - Thank you for your feedback, Wendy! We're glad to hear the technician was friendly, knowledgeable, and thorough in finding the problem.
Sears Home Services on 1776807962528
Ryan did a great job fixing my noisy dryer. He explained what he was doing every step of the way, showed me the failed parts, and clearly communicated the costs.
Susan T,
Customer service response - Thank you for your feedback, Susan! We're glad to hear Ryan did a great job fixing your dryer and clearly communicated the process and costs.
Sears Home Services on 1775859374318
Very satisfied.
Christine B,
Customer service response - Thank you for your feedback, Christine! We're glad to hear you are very satisfied.
Sears Home Services on 1775780877062
We were rescheduled 3 times. Your service guy made up for our wait with his professionalism and the care he took without new appliance.
Paula K,
Customer service response - Thank you for your feedback, Paula! We're glad to hear that our service technician's professionalism and care made up for the rescheduling.
Sears Home Services on 1775018987972
Refrigerator
Caesarine R,
Customer service response - Thank you for your positive feedback, Caesarine! We're glad to hear that you had a good experience with your refrigerator service.
Sears Home Services on 1773623531196
Angel C,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1772156139763
Our experience with the repairman Ben from Sears appliance repair was great from start to finish. We were timely informed of his arrival time window. Even got a call when he was heading our way. A rare thing these days. Ben represented Sears in a very professional manner. He diagnosed our refrigerators issue and ordered the correct parts for its repair and got it working again. Very pleased! 5 stars all the way !!!!
D C,
Customer service response - Thank you for your positive feedback, D Chimenti! We're glad to hear that Ben provided professional service and kept you informed throughout the process, getting your refrigerator working again.
Sears Home Services on 1769643804773
Our technician arrived early. He was very polite and knowledgeable.
Joanie B,
Customer service response - Thank you for your positive feedback, Joanie! We're glad to hear that our technician was early, polite, and knowledgeable.
Sears Home Services on 1769133679920
Nice serviceperson. Did a great job fixing freezer.
Carol B,
Customer service response - Thank you for your positive feedback, Carol! We're glad to hear that our service person did a great job fixing your freezer.
Sears Home Services on 1769133749757
Mark C,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1767059426167
The Technician was very Knowledgeable and did a Great Job 👍
Vickie,
Customer service response - Thank you for your positive feedback, Vickie! We're glad to hear that our technician was knowledgeable and did a great job.
Sears Home Services on 1766371309577
Tech was great! Thank goodness it was still under warranty. New engine in my 1 year old washer. I will say the managers need to be sure to schedule a little better and actually be there when scheduled but I still give 5 stars.
Lacey S,
Customer service response - Thank you for your feedback, Lacey! We're glad to hear that the tech was great and your washer was repaired under warranty. We appreciate your input on scheduling and will work to improve.
Sears Home Services on 1764910865076
Technician was excellent. Your website and AI scheduler barely function. I signed up for Kitchen/Laundry Maintenance bundle but only displayed washer. Calling to reschedule was a nightmare and never was accurate.
Virginia E,
Customer service response - Thank you for your feedback, Virginia! We're glad to hear that the technician was excellent, and we apologize for the issues you faced with our website and scheduling system.
Sears Home Services on 1763084427130
Very knowledgeable, great person the best
DAVID M,
Customer service response - Thank you for your positive feedback, David! We're glad to hear that our technician was knowledgeable and a great person.
Sears Home Services on 1763083908211
Service professional expertise, first class. Diagnosed problem without delay. Corrected problem without delay.
Greg D,
Customer service response - Thank you for your positive feedback, Greg! We're glad to hear that our service professional provided first-class expertise and promptly diagnosed and corrected the problem.
Sears Home Services on 1762736758018
The Tech was very professional and polite. Thank you for fixing our washer in a timely manner
Anna A,
Customer service response - Thank you for your positive feedback, Anna! We're glad to hear that our technician was professional and polite, and that your washer was fixed promptly.
Sears Home Services on 1760575532376
I had 2 wait for a month for a part for my washing machine. It wasn't Sears's fault. They kept in touch with me both by emails and phone calls the entire time. I finally got the part yesterday and they sent someone immediately. My washer is back to running smoothly. PRAISE GOD! This was the best customer service I have had in years. I am 77 years young and this was wonderful. Thank you sooooo much.
Kathie Y,
Customer service response - Thank you for your kind words, Kathie! We're glad to hear that our team kept you informed and provided excellent customer service to get your washer running smoothly again.
Sears Home Services on 1758246019791
