10500 Wicklow Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mari (
I called my home warranty company whom sent sears. The reason for the call was because the wash machine is not pumping / spinning all of the water out of the machine after a full cycle. This has caused a moldy smell and slimey gasket that I use vinegar, magic wash and have to leave the door open. Technician said that gasket needs to be replaced after a bunch of questions about how clean we keep our machine. Then at the end of the call and charging us $100 for a gasket that he says is normally $500, he states that we will need to wipe out the drum after every load with a dry towel and leave the door open. REALLY??? Who else has to do this with a “functioning” washer? And he never put a towel down and instead left water on the floor along with pieces of gunk from the gasket he also left laying there. This is NOT the sears quality of service I was expecting.
Customer service response - We apologize for the trouble you've faced, Mari. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 30, 2025
Carol E
Fantastic! Great Tech replaced the ice maker assembly; it was wonderful that he had the part in his vehicle. Sears warranty has taken good care of my frig for 22 years.
Customer service response - Thank you for your positive feedback, Carol! We're delighted to hear that our technician provided excellent service and that our warranty has served you well over the years.
Sears Home Services on April 29, 2025
Debbie V
Mohammad did an excellent job, replacing our evaporator fan in our refrigerator. He was friendly, professional, and very knowledgeable. The very best Technician that has visited our home.
Customer service response - Thank you for your kind words, Debbie! We're thrilled to hear that Mohammad provided excellent service and that you found him friendly, professional, and knowledgeable.
Sears Home Services on April 15, 2025
John W
Customer service response - Thank you for the amazing 5-star review, John! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 06, 2025
Cheryl B
The man came today and worked professionally and kindly with me
Customer service response - Thank you for your kind review, Cheryl! We're glad to hear that our technician provided professional and kind service.
Sears Home Services on April 02, 2025
Bonnie A
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on March 27, 2025
Renee B
The technician was knowledgeable and professional. I would use Sears every time for my service needs at home.
Customer service response - Thank you for your kind words, Renee! We're delighted to hear that you found our technician knowledgeable and professional, and we look forward to serving you again.
Sears Home Services on February 06, 2025
angel
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on February 01, 2025
William G
Very professional
Customer service response - Thank you for your positive feedback, William! We're glad to hear you found our service professional.
Sears Home Services on January 16, 2025
Kim W
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on January 16, 2025
