10500 Wicklow Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Pamela A
Customer service response - A big thank you, Pamela, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 13, 2024
Sally B
Keith was great. Went right to work and no issues. Thanks
Customer service response - Thank you for leaving your review and for acknowledging Keith's great work. We appreciate your feedback and are glad to hear that you had a positive experience with our service. Thank you for choosing Sears Appliance Repair.
Sears Home Services on January 23, 2024
Ron P
The dishwasher technician was polite knowledgeable, and did a great job repairing my dishwasher, and made it working properly. I would even ask for him again if I ever need it.Thank you for sending someone that did an excellent job.
Customer service response - Thank you for taking the time to leave such a positive review. We are glad to hear that our technician was polite, knowledgeable, and able to fix your dishwasher. We appreciate your feedback and hope to assist you again in the future if needed.
Sears Home Services on January 18, 2024
Nancy F
Tech was very courteous. Called to tell be what time he would be here. Left the work area very clean!
Customer service response - Thank you for taking the time to leave a review. We appreciate your positive feedback about our technician's courteousness and cleanliness.
Sears Home Services on January 19, 2024
LeAnn M
This is the third trip out to try to fix a brand new Samsung refrigerator that didn’t work after 12 hours. The first technician did not diagnose the problem correctly but Samsung sent three compressors to me! The second technician diagnosed a faulty mother board. That part was ordered and was installed by the same technician that came on the second visit. He seems knowledgeable and was very customer service oriented. If the refrigerator doesn’t work correctly after this fix, he is recommending that Samsung send new refrigerator out as it is under warranty and still has all the plastic wrap on to prevent scratching. I would recommend this repair technician but would not recommend buying a Samsung refrigerator! My new one didn’t even work one day….
Customer service response - We apologize for the inconvenience and frustration caused by the issues with your new Samsung refrigerator. We appreciate your recommendation of our repair technician and thank you for leaving your feedback.
Sears Home Services on January 11, 2024
Merrilee B
Matthew was friendly, courteous, and professional. explained the problem, and what could be done to resolve the issue.
Customer service response - Thank you for your review! We appreciate your kind words about our technician Matthew and his professionalism in explaining the problem and providing solutions to resolve the issue.
Sears Home Services on February 07, 2024
GINGER B
Superb service
Norma D
Mary M
Constance M
Service repair on my dryer was done quickly and it is now working. Xer knows his stuff! Service technician was polite, effective and on time. Thank you
