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10500 Wicklow Way Reviews
Read reviews from customers who used our services at 10500 Wicklow Way
Total reviews
97
Average Rating
4.4/5
karen F,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1760576494417
This was their second attempt at fixing our problem with our dishwasher This technician seemed much more knowledgeable than the first one. He quickly located the problem and showed us what was causing the problem. It made sense this time. I’m confident the issue has been corrected this time
Joel W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752456332596
The service was supposed to be today, July 3 between 8 AM and 12 PM The technician showed up at 3 o’clock when I was leaving with my grandson so I did not get my service.
Kathy N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720149783309
Tech was running 3 hours behind. Attempted to see my service was still in queue. Impossible to contact any one with your company. Frustrating!
Thomas H,
show up on time. a 4 hour window is bad enough but go go into the 5th hour is quite unaccepteble. the service tech was very good.
jim A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1787534737586
The repair person who came was very polite, was very professional and explained to my wife how best to use the dryer to not have another recurrence of the dryer not drying. He was clear and concise.
Chester,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1768181672868
He did not put all parts back and now we have no ice and I can’t reach anyone who can help us
dana A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1765241620181
My machine now has other problems. There is not enough water going into the machine to wash the clothes. This may be due to the repairman using the door handle to try to pull the washer out. The door lock gave way, and spilled a lot of water out onto my floor. The door seems to be loose, and that may be why it is not filling with enough water. I put my bedspread thru 2 wash cycles, and it still had dry spots afterward. Also, the soap I added to the second run is still on the seal at the bottom of the door.
Christine M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1764911063052
He left without coming in. He did not call my cell number and I left work to get here. He left and closed the case stating no entrance available. My son was here. I was here. I had a worker outside. No one saw him. I immediately called sears at 1:30 when he had not arrived or called and he had already closed the service call. HUGE COMPLAINT made on my end. ZERO STARS. A company that has lost ALL INTEGRITY!! And I state this after being let down and rerouted by them for four years now at least. I am done with this company.
Barbara H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1764556641045
Repair Person NEVER SHOWED UP!! I got no call indicating that they were running late, or had to re-schedule. AWFUL AWFUL service.
L R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1762738681493
