It was an outstanding time with your representative that came out to solve the problem. He took it apart. He looked at it good he explained everything to me and he even had my detergent. Tell me how much detergent to put into that washer while my washer he's just a good guy. I will recommend him for anyone who needs help with their major appliance and even small ones.

Outstanding service. Courteous. Helpful. Martin did an awesome job. Thank you.

Very professional and polite. Diagnosed the problem right away and was able to fix the issue quickly.

Javier was great!! Arrived on time and communicated during the service.

Even though the Sears AI system completely frazzled me and made so many errors, it was nice to talk to a person, Michael. He checked out the bin in the freezer drawer where a chunk broke off. He was professional, understanding and tried his best to get the order and data properly setup to handle the job. Thanks Mike.

So disappointed with my Sears Experience. I scheduled a repair & was ecstatic to get a same day appointment. Then I was told there would be a $100 service call fee (even though I purchased a warranty). Then, when I received confirmation of my appointment, it listed the wrong appliance. Because the wrong appliance was listed, I had to call back to request that the work order be corrected so I would get the right technician AND the tech would be able to access parts needed to make repairs to the correct appliance. Problem is, when you call back, Samantha (your AI rep) will be on every line eager to help, even when she can't Too bad because Sears does not allow person to person communication unless you a purchasing a $700 warranty. Long story short… I spent 2 hours trying to fix something that would have taken 5 minutes if I was permitted to speak with a live person. Instead, I dealt with one mistake after another! I am disappointed that Sears has forgotten what true customer service is; AND that my time is valuable too! By the way, while Sears & Samantha never corrected the work orders, Salvador (the assigned tech) was great!

VERY knowledgeable, EXCELLENT service with concise information . Very professional and friendly. Mike is a true asset to Sears Home Services.

Michael was extremely personable as well as knowledgeable. It was a pleasure meeting him and his attention to detail showed the care he takes in helping others. Thank you Michael!

Senor Garcia was very helpful in reviewing with me what I had experienced that made me call for an appointment. He talked through what he was seeing. We cleaned one part and he stayed to watch with me Javier listened to my recount of what happened when I got the error code. We cleaned one part that he removed.A whole load then completed succrssfullycompleted the cycles successfully. Thank you!!!!!