4150 Shaw Avenue Reviews

The service representative was pleasant and knowledgeable. However, parts had to be ordered twice which delayed the repairs until they arrived at my home , then ,I had to call for a service appointment.

I had my treadmill looked at since I was hearing an unusual noise coming from the motor area. The repairman showed up as advised. He did some checks and told me he heard nothing. I understand he sees a lot of treadmills at work. So my hearing must be off since I have owned this treadmill over 3 years. He then opened the cover to the motor. It was obvious dusty. He started to close the cover until I asked him if I could at least vacuum it our with my vacuum. Last year the repairman from Sears vacuumed out the motor area without me asking. But then again it was under warranty then. He said my belt was a little to one side. He told me all I need to do is use the wrench that was provided with the treadmill. This was a floor model I bought and was missing a lot of accessories. I did not have the allen wrench nor did I own one that size. So he decided to adjust the belt for me. This was checked and done last year by the same technician last year without me asking again. So I guess when you pay $99 for a technician to come out you are only paying for them to tell you what they cannot hear since they have not ever used your treadmill. Most of the time I have had decent experiences with Sears technician. The technician was polite but I should not have to ask for simple cleaning or adjustments when I pay that much money.

It took 2 weeks to fix our refrigerator. Still waiting for reimbursement for spoiled food. Service was ok once they arrived.

After the final serviceman came and repaired our refrigerator I feel the need to update my previous one star review. Dennis(the man who repaired our refrigerator) was friendly, thorough and completed his work in a professional manner. Actually the first gentleman who came out to our house to evaluate the refrigerator seemed very competent as well . However it was an absolute nightmare over the phone trying to clear up a problem. The serviceman did not show up on the scheduled day. We spoke with various people on the phone who had no idea what was happening on this end. We continually received misinformation from individuals who spoke broken English. Received several texts that were contradicting each other and completely inaccurate . It would have been funny if it were not so frustrating . This was after extened periods of time on an automated endless loop. When we were given a new repair date we weren't even sure the person the phone knew what they were talking about. We were without a refrigerator for 2 and 1/2 Weeks which is not the end of the world and it didn't cost as much as we were originally quoted. Even though it worked out and we were happy with the workmanship I doubt we would go back to Sears because it was so very difficult getting answers..

The serviceman that came for our water heater was fantastic. Our water heater is under warranty and needs to be replaced. However, this cannot happen without the receipt for the water heater. I cannot locate the receipt. I have sent a letter and my son has phoned to see what options that we have if I cannot locate the receipt (purchased in 2014, or l5). We have not heard from anyone. No call backs and no answer to my email.

This was the 3rd time a technician was sent for this repair and the refrigerator still does not work. We have been without a refrigerator for almost 2 months. Overall the scheduling, follow-up and service has been unsatisfactory.

Repair men were helpful and considerate. However the dishwasher is still nit working. Very frustrating. I would like a call back to discuss next steps