4150 Shaw Avenue Reviews

Nick was on time and sooo kind. Fixed the problem with no other expense and I was thrilled He gets a perfect score and a raise! Shirley.

Very, Very Pricey! So it is stated that Sears has a $99 diagnostics fee. Well they also have a $151 solder the wire fee!!!!! Yes indeed, don't think the service guy was here for an hour. But the total was $250, so that "soldered wire" is what they will cover for 90 days, one hour labor cost $250 with a 2 minute solder!! Last time Sears!!! But HEY! Guess what, they offered a 50% off deal, if I sign up for a complete appliance warranty program at $50 a month. But I will still have to pay 75% of the repair charge?? Will have to review the warranty info when I get it. But I'm thinking I might get screwed and Sears didn't even give me flowers or chocolate! Hell's Bell's, 50 x 12 = $600 a year and I would still have to pay 75% of the Bill! Think I will cancel ASAP!!

The repairmen are great, but the service in general is lousy. It has been months to repair our refrigerator. They keep having to come back because of such things are wrong parts sent, and they are so busy it is difficult to get timely appointments.

Getting technicians out within a couple of days is good but it takes up to two weeks to get parts! AND I had our tech cancel our first delivery and never showed (no cancellation call) for the next appointment. It's difficult to get through to anyone since 90% of their customer service is automated. This is the core of their problem and weakness in their customer service. Once the technician is FINALLY fixing your appliance they do a great job

I scheduled an appointment with Sears Home Advantage to repair my washer. I had already diagnosed the problem, removed the back panel, and explained to the technician that I just needed the repair done. Unfortunately, it was clear he had no idea what he was doing. He didn’t even know how to drain the tub and was asking me how to drain the washer. Instead of taking anything apart, he ran a couple of quick cycles and shined a flashlight around, claiming he was trying to locate the leak. He never found it and eventually gave up. Despite doing nothing to diagnose or repair the issue, he tried to charge me $129. I refused to pay, and he said “fine” and left. When I went back into the laundry room, I found standing water all over the floor that he had left behind. Not only did he fail to fix the problem, he actually made the situation worse.

The technician was not helpful at all. He was in rush or he cared about get paid and go. I had bad experience with it.

The rate is for Sears service is very poor. You cancel my appointments many times and the technician didn't show up to finish fixing the refrigerator.

Would not recommend. Called for an elderly friend to have his icemaker fixed horrible le customer service the company they contracted through marked the job as complete even though the icemaker still doesn't work. Called sears back and got the run around for a week.

Phone number for home services is a NIGHTMARE!!!! 😡 Trying to schedule or reschedule is a NIGHTMARE 😡 The “Chat” part is absolutely WORTHLESS 😡 There is no COMMUNICATION 😡 If you want to mess up your day, wait for a supposed SCHEDULED APPOINTMENT 😡