4150 Shaw Avenue Reviews

Dint fix said gonna come back on Wednesday nobody show up and they closed my call

The technician was fine. Told me I would have to wait for my parts until the 31st. That was three weeks. He said if they came in sooner to call and they would come out and install them earlier. There is absolutely no way of contacting you. My parts came in in two days. So we rescheduled online got a confirmation had to leave where I was that day. Came home to wait for a technician that never Called or showed up. No way to contact anybody again. Rescheduled again for the next day came home again. No one called or showed up again! Called Home warranty because you are not available. They tried and said they were finally able to get a hold of you and there would be somebody out on Saturday even though I had my son flying in from out of state. I was available! No one called no one came again. To say that I am angry is an understatement. Now it was a Saturday and Home Warranty could not get a hold of you either. They sent an email. I am beside myself and don’t even know what to do. The absolute worst customer service

Called to get a price on a part, the lady i spoke to was super mean. Didn’t want to do her job I guess

Too costly, and the part that needled to be replaced was replaced less than a year ago.. seems kinda fishy to me.. I canceled my appointment.

Our service tech never bothered to show up, even though we had a booked appointment. They claimed they called and since we didn't answer they cancelled the appointment. In fact we were supposed to have to different guys come for two different things and neither one of them showed up. That's a bad look.

I bought The Sears home warranty plan after one of their representatives convinced me too. Worst decision of my life. $700+ And thousands of dollars of spoiled food later and they still couldn’t fix the issue with my fridge. Instead they keep giving me the run around. One of the tech who comes is very nice and gets work done and genuinely helps you. The other just stays on the phone and makes it the worst possible he can for you. I hope these guys are run out of business. They are scammers do not waste your time with them. After coming to fix my fridge for the same issue 5 times they were supposed to replace my fridge but nope. On top of all this it takes about 2 weeks for a part to arrive then another week for them to schedule an appointment. So if any of your appliances go bad be ready to wait at least 3 weeks before they even try to fix your stuff.

I purchased a refrigerator 2 years ago and a few months ago there was a leak from the hose. I called for repair service which I thought was too expensive $550 to repair. I have been a Sears customer for over 40 years never had issues with appliances. I decided to cancel the repair service but was never able to contact anyone about a refund it took 2 weeks to finally speak to someone. The charge on my credit card was done immediately!! I did not receive a full refund therefore tried once more to reach customer service again unable to reach anyone. I was shorted $50 on refund who kept the remainder of refund. Will never deal with Sears again!!!!

I would give one star if I could. This is the 2nd time for a no show. I have been waiting 4 hours today & finally received a text they have arrived 4:59pm. Excuse me I’m here and no one is at my door. Such a total inconvenience!! Sears get your act together! Have real people answer your phones! Such a waste of my time now have to find someone else as your obviously unreliable!