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4150 Shaw Avenue Reviews
Read reviews from customers who used our services at 4150 Shaw Avenue
Total reviews
356
Average Rating
4.2/5
Horrible repair! The Dishwasher is worse! The 800 number they make you call is some call center off shore and the representatives are useless. One representative basically told me the previous one I worked with lied to me and about being able to schedule my appointment. WILL NEVER USE SEARS AGAIN
Sharon N,
Customer service response - We would love to look into this and see if we can help in any way! If you would please email the name, phone number, and address associated with the account to [email protected] we would be happy to take a look! We appreciate your feedback and look forward to assisting you.
Sears Home Services on 1513252800000
Terrible
Guy W,
Customer service response - Thank you for sharing your rating! We are sorry to hear that you did not have an excellent service experience. If there is anything you'd like us to know to help us improve our service, we would appreciate it if you filled out this survey (https://fs19.formsite.com/wgott1/SHSSuggestionForm/index.html). Thank you for your feedback.
Sears Home Services on 1513252800000
4 years trying to fix a refrigerator. Replace diffuser 5xs and still leaks. Cannot fix icemaker. Ordered new door, cancelled new door, after complaining- ordered another new door. Every phone call requires unacceptable wait on hold, confusion about your issue. Bottom line - leaking refrigerator and non working ice maker for the last 4 months. They have given me terrible service. The service technicians are very good, it's the customer service reps over the phone that need training.
Terry A,
Customer service response - We hate to see this Terry and would love to look into this for you and see how we can help out. If you would please email the name, address, and phone number associated with the order to [email protected] we will be able to see what is going on. We appreciate your business and look forward to assisting you
Sears Home Services on 1513252800000
Awful...Nine 9 appointments from the appliance repair service from July 6, 2017 to 10/31/2017 and my ice maker still is not working properly - I have to put a piece of duct tape on the light switch in the freezer in order for the thing to produce Ice!! Was told today I would have to make yet another appointment - can not get a replacement even though my fridge is only 2 years old!!! Will never never buy from Sears and will NEVER buy a extended warranty they are worthless.
Kathy K,
Customer service response - Thank you for sharing your review. We are sorry to hear that you are still having issues with your ice maker. We want to see if we could help get it up and and running! Please email us at [email protected] with your name, address, and phone number associated with the account. We thank you for your business!
Sears Home Services on 1513252800000
2 year old Kenmore Elite refer not cooling. 1st tech diagnosed a bad compressor, but failed to find leak in condenser. 31 days later new compressor arrived and was installed, tech failed to find leak in condenser. 3 days later refer still not cooling properly, tech detected leak in condenser and ordered part with no eta on part delivery.We are now 5 weeks without a working refer.
Bug P,
Customer service response - Hi there Beth, We are sorry to hear your refrigerator is not working. We would love to look into his to see how we can help in any way. Please send us your first and last name, phone number, and address associated with the account/service to [email protected]. We look forward to assisting you in the process. ^OC
Sears Home Services on 1544788800000
The service tech was rude and did not complete the job because he was "Rushed - he has a Big job to go to". I have also filed a complaint with A&E Factory Service. We are waiting to be contacted to get our service call properly repaired.
Pamela M,
Customer service response - Hi Pamela! We hate to see that this has happened and apologize for any inconvenience we may have caused. We would love to take a look into this to see how we can help get things moving for you and get your unit fixed properly. If you would please email the name, address, and phone number that is associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter. Thanks! - MN
Sears Home Services on 1544788800000
The guy was too busy talking and didn't check his work. He didn't connect the compressor correctly and the fridge died before we got another tech out. We lost the entire fridge and freezer of food. The original problem was an error message on the screen of the water/ice dispenser. Not happy. Then the scheduling Dpt screwed up our new fixit Appt. So no fridge. The icing on the cake is our food claim max amt was only $250. That doesn't even cover the freezer loss alone. Not happy. Same tech came out to fix HIS mistake. He knew he'd screwed up. Not happy.
Dianne V,
Customer service response - Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and would like to hear a little more about it. If you would please email the name, address, and phone number associated with the order to [email protected] we can take a look at what is going on. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1544788800000
The guy Chuck was so rude and making innopropriate remarks....and over 1..1/2 late...did nothing .I do have a little of th way I was treated on video before he seen I was recording him I'm going to post it!!! Also I had to cook on one burner of my brand new stove from Sears on Thanksgiving thanks this is been going on now 3 weeks and now my next appointment is 12 of dec give me a break!!!!so a month huh ok no wonder why Sears is going out of business!!!!!
Michelle M,
Built in Microwave handle loosened and could not be tightened on Kenmore wall unit. New door had to be ordered. 6 weeks later door was replaced and falls open, creeks, unit was damaged where door hinges are and they are crooked, left without telling us and left us to dispose of door he replaced. Waiting for Manager to call back on replacement, no call yesterday when promised and no answer, had to leave voicemail in appliance department.
Rebecca Q,
Customer service response - Rebecca Quijada, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1607947200000
bajoboss52 P,
Customer service response - Thank you, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1676376000000
