4150 Shaw Avenue Reviews

I was very pleased with the technician and the service. He was on time, very kind and courteous, and addressed all my issues.

Very through. Had the water dispenser and ice maker working shortly after he arrived. Seems we had a faulty water filter. Had one on the truch and we were back in business in no time at all. VERY pleased.

As expected . . . the service person was on time, knowledgeable,evaluated the failure, and ordered the defective burner. However, that is where Home Sears Service broke down - someone at the parts replacement depot was "asleep at the wheel" and completed the request with a product for a refrigerator - not my Jen Air range. When I called the toll free number to try to explain the problem (failed to receive the correct part) I was challenged by the phone worker who questioned my complaint "How do you know it is the wrong part". She made no attempt to find the work order and try to trouble shoot the problem - she was annoyed with the fact that I had the ability to determine that a part for a refrigerator was not the right replacement part for my range. When I asked to talk to her supervisor she said she would Email him with my complaint. I had to call again and talk to a more understanding worker who indeed ordered the correct burner that I received 2 days later. Ten days later, I still have not received instructions on how to return the refrigerator part.

Excellent!

John showed up when scheduled and figured out very difficult burner problems with our new Kenmore stove including improper installation at the factory as well as one defective burner which had to be ordered. John then took on an unscheduled installation of our propane conversion kit for our dryer as well as installation of a new control module for the same dryer that we were going to attempt to install ourselves. We were very pleased with the repairs. Hopefully we can get John back anytime we need repairs. Kent and Susan Thompson -- Mariposa, CA.

Our repairman is thorough, fast, experienced, and pleasant.

Great service -- on time and knowledgeable.

THIS TIME IWAS VERY PLEASED WITH THE OVERALL PROCESS WITH SEARS. FROM MAKING THE APPOINTMENT TO IT'S COMPLETION. IT WAS FASTER AND EASIER, WITH NO SALES PUSH OVER THE PHONE AND THEN CONSTANT PHONE CALLING. I LIKED THE EMAIL CONFIRMATION AS WELL. THE SERVICEMAN WAS EXTREMELY HELPFUL IN EXPLAINING THINGS FROM START TO FINSH. VERY POLITE AND FELT WE WERE IN GOOD HANDS. THANK YOU FOR THE CHANGES YOU HAVE MADE! I WILL NOT SAY "UGH" ANYMORE WHEN I NEED TO CALL.