4150 Shaw Avenue Reviews

The Worst service ever literally waste of company service. Run from Sears Home Service!!! Nothing ever gets resolved!!

Omar walked out on the job and left it incomplete. Never met such an incompetent technician. He said, “I don’t need this,” got in his van and drove away. His only response to me was that the heating in his house doesn’t work either. As a technician, you’d think he could fix the heating in his own place. In summary, our heating system does not work, just as it didn't before he arrived. This was after the other Sears technician never even came to the Tuesday appointment a few days before. Good luck calling anyone because there is no phone number, only an automated system.

Stated gas valve is broken so couldn't do work but when he tried to show me the photo it was taking 10 minutes to find the photo so seemed like he didn't actually just take a picture or it would have been on the top of his list of photos. Not to mention he was the second tech who was out and the first one never mentioned said damage he claimed.

Sit down lawn mower service has greatly changed, includes very little for the service price. Tech recommended not getting new blades but left mower with unbalanced blades. Recommended getting new tire after he was done with service. Tire used to hold air and does not now. He changed a belt on mower. Overall, very disappointed with service and new prices. I will not use service again and unlikely will return and purchase my next mower with Sears.

I have absolutely grown to hate this company due to ongoing service problems. In mid-February I contacted them because my 3-year-old Kenmore refrigerator/freezer was not cooling properly. It took them 7 days to send someone out to diagnose the problem. Then it took an additional 9 days to order the part and send someone out to install it. The r/f worked for a couple of weeks before failing again. Same process: 1 week to get the problem diagnosed and 1 more week to have another part installed. This time the r/f worked for less than a week. You guessed it, another week to send someone out, although this time the technician was at least able to do some work without ordering more parts. The next day, the r/f was not working. And, yes, the service department is telling me it will be a week before they can send someone out. That will mean that my r/f has not functioned properly for 6 weeks out of the last 12. Based on this experience I would NEVER buy another Sears brand product.

WARNING DO NOT BUY ANYTHING FROM SEARS! They will not stand behind it! Our refrigerator stopped working again! Sears customer service is the worst in the world. This is the 4th time our refrigerator has broken and all we get is the run around. First the Ice maker stopped working and they had to replace it. Next it stopped cooling, it was set for 33 degrees but only cooling to 65. After a month of fighting with service they finally got back and replaced some parts and it got down to 45 degrees. Called them out again and took another day off of work to meet the technician, and they failed to show! Had to take another day off the next Friday and the technician had to order parts again, waiting for another service visit this Thursday, and now the freezer has stopped working and everything is melting!

Very dissatisfied, five service calls were made over the past several months and all of the technicians were unable to identify the cause of the problem. The dryer was purchased on 2/18/15 and is putting pin sized holes into clothes. It is hardly been used and is so clean that it looks like it was taken off the showroom floor.This is what the last technician told us. What we are asking of Sears is to allow us to return it or give us our money back so we can upgrade to another machine. We are asking this despite being passed the thirty day deadline to allow for an exchange. Our family has been long time Sears customers since the 1960's. If this is not resolved we will not be shopping at Sears anymore. Very upset and want a resolution to this.

This repair was not carried out in sensible manner. The hose for the water dispenser had multiple leaks which the repairman clamped. I pointed out that the hose was obviously worn out and needed to be replaced, however the repairman would not replace the hose because he did not have a hose on the truck. The hose is leaking again, of course, and an additional home visit for the repair id now required, plus additional damage was done to the wall and baseboards behind the fridge from the new water leaks. The repairman appeared to be primarily concerned with selling me a warranty on all my home appliances and much less concerned about the actual repair I needed for our refrigerator. He was polite, but that is about all I can say positive about this experience.