4150 Shaw Avenue Reviews

For over 20 years I have relied on Sears to accurately and promptly complete repairs. After 5 service calls over a 30 day time period the unit is still broken and different messages are delivered by the provider and Sears. The technician is very friendly though.

Sears is the worst. Wasted the entire day waiting and they never showed up. After the four hour window had passed, I called and found out they had the wrong phone number for me. I was told they were still en route and I updated the number. Waited another 2.5 hours. Called again. Was told the technician didn't come cause I didnt answer the phone. Complete bullshit. It might help if the customer service staff were located in the US. They might be easier to communicate with. Don't waste your time. All Sears cares about is trying to sell you some home warranty crap.

Everything was fine until we received a bill for the service we paid cash for. The technician apparently didn't bill our service properly so on top of spending over $200 for out repair we had to also spend a extra $10 to mail a dispute letter attached with the reciept of services paid for. We were told that if we would of purchased the warranty that we wouldn't have to write a letter and was also told that the technicians supervisor would call us. That never happened. We just received our second bill with a late notice on 2/24/17. They received out letter on 2/6/17 I know this because i spent the $10 to send it certified.

My Kenmore Washer has never washed correctly, it's a hit and miss. After talking to the repair man, these washers only wash with a very limited amount of water BUT yet are advertised as a large capacity washer and they even have a few towels in the washer at Sears to show that you can wash large amounts of clothes/towels, etc. I am super unhappy with this washer and the repair man said they have to come out 5 times and replace parts before I can trade it in...

What a pain this repair has been!. We booked the repair and one month later it was done, just because you were too busy to repair my dryer. And customer service was absolutely no help, they just kept saying deal with it. If I didn't have a contract would never come back because your customer service is lousy! I gave you 1 star because it wouldn't take no stars.

My rider mower seems to be fixed before the repair man leaves, then after a little while the tires start to wobble and turn farther than I turn and are pigeon toed every time I go in reverse. I even had to replace the tires the first year! At least the wheels stopped falling off for now. I called customer service every time he has left the house and have had to wait about two weeks for him to come back. We have never had to replace or even call a repair man for any craftsman rider mowers in the past. They definitely don't make them like they used to. My guess is they are trying to save money and sell us problems We just bought the brand new 2015 Garden Tractor with the 26 HP engine and a 54" deck.

The technician basically did nothing. Very disappointed.

Pleasant technician. Punctual. Seemed a bit tentative. Called to repair water leak in fridge. Tech noted water damage on floor. Spent minimal time evaluating the machine and left without identifying the source. At least there is a 90 day guarantee.

Repairs were done to the water heater but when opening the water heater closet he only opened one latch (2 latches) then proceeded to open the door which tore the door off the frame. No acknowledgement of damage or offer to repair. What's up with that? It's been repaired, thanks for the servicing.