4150 Shaw Avenue Reviews

Six month and my refrigerator is still not repaired right

We keep getting an error code on the dryer and have gone through the troubleshooting guide. A service tech has been to our house 5 times now, and we have done everything they told us to, and they have replaced the motor, but it's still happening, and worse now. They were helpful in the beginning, but now is starting to go downhill. First they show up and wait 2 minutes before leaving, and he didn't even attempt to call me (my kids were being loud and I couldn't get to the door fast enough). Then the next time, a different tech didn't make it at all, but he did call me to let me know. Then the 3rd time he doesn't show up and doesn't call, so we leave for a trip. He ends up showing up 1.5 hours past the wait window, but since we weren't home, he says we declined the service and cancelled the request. I just want a working dryer!!!! We don't have time to keep waiting at home for service techs to not show up. We both work full time. This is getting ridiculous! And it's wasting energy because we have to run the dryer multiple times for each load before it will actually heat up and dry out clothes. We have 2 toddlers, for Christs sake, we don't have time for this!!

If I could give negative stars I would. Sears customer service on the phone is absolutely the worst. They have no active listening skills and they have obviously never had to pay for repair on an appliance. I had called sears for my ice maker and schedule the preventative maintenance on other appliances in my kitchen. They put in a new ice maker and in the process broke my water filter. I have yet to have this fixed and when I called they gave me this appointment that is very far out. HORRIBLE and none of the customer service representative listened and never did one show any empathy. Do not spend your hard earned money here it is an absolute waste go with a local company that is actually responsive.

The hours posted are not accurate. Found this out only after the automated system wasted 5 minutes of my time and then just hung up on me after telling me to call back during business hours (whatever those are?)

Very poor customer service— too bad I can’t give 0 stars! Had an appt set up and waited here all day only to have someone call and reschedule the appt for another day I wasn’t even available. They canceled on me a previous time, too! When canceling my account online, they had the nerve to indicate the service was “Completed” on their records. …Really??? Don’t even bother with this company.

Complicated and confusing, they ask for credit card info and then the technician wants payment in cash, while waiting for parts they make appointments without asking and getting a person to clarify what is happening is impossible