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1420 Travis Blvd Reviews
Read reviews from customers who used our services at 1420 Travis Blvd
Total reviews
291
Average Rating
4.7/5
Charles was unable to service our microwave - due to missing model/serial #. However he was informative and got in contact with Sears and FAHW to move service to next step.
Teri G,
Customer service response - Thank you for acknowledging Charles's efforts to assist you despite the challenge. We're glad he could help move the service forward, and we appreciate your understanding!
Sears Home Services on 1724208537329
bil P,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1722908194204
Prompt, professional, thorough
Danny H,
Customer service response - Thank you for recognizing our efforts to provide prompt, professional, and thorough service. We appreciate your feedback!
Sears Home Services on 1722334511123
The technician Michael was excellent and very knowledgeable. He fixed the problem with the refrigerator quickly. However the process Sears put you through is terrible. I had to wait on the phone for over 40 minutes to report the issues with the refrigerator. I got an email from sears stating the parts would be sent to the technician. Then from UPS that they were sending the parts to the house and the three parts were coming on three different days. Then through message on my phone I had to go through their AI system and explain all over again what were the issues. All the parts did not come in time, nor were they all scheduled to come before the appointment, so I had to reschedule. When Michael arrived , he had not been told that there were parts involved to be replaced, not what the issues were. These are just the highlights. Thank the lord I had someone who knew what they were doing.
Kay R,
Customer service response - We apologize for the inconvenience with our process and appreciate your patience. Thank you for acknowledging Michael's expertise and for your valuable feedback.
Sears Home Services on 1722334594763
Joseph L,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1721963753518
Very good and professional at his job!
Maureen M,
Customer service response - Thank you for recognizing our professionalism and the quality of our work! We're thrilled to hear you had a positive experience.
Sears Home Services on 1721962672636
Quick and profession showed up on time Knew the machine well
Ron S,
Customer service response - Thank you for acknowledging our prompt and knowledgeable service. We're glad we could meet your expectations!
Sears Home Services on 1721962749779
Phil O,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1721964180105
We are very happy when he fixed the dishwasher the same day. I will highly recommend them.
Jose G,
Customer service response - Thankys for your positive feedback and recommendation! We're delighted to have been able to fix your dishwasher promptly.
Sears Home Services on 1720749453636
Today, the technician arrived before 3pm, and he was fabulous! He was very personable, and knowledgeable. Russell is his name. I highly recommend this business to my friends and family. Thank you, Russell, for your excellent customer service!
Christine G,
Customer service response - Thank you for recommending us and acknowledging Michael's professionalism and friendliness! We're thrilled you found value in our appliance warranty program.
Sears Home Services on 1720585397420
