Appointment Lookup
802-552-4364
1420 Travis Blvd Reviews
Read reviews from customers who used our services at 1420 Travis Blvd
Total reviews
291
Average Rating
4.7/5
It is not the techs fault, but he stood around on his phone for 40 mins researching the product only to tell me the part I need is no longer available and that I can maybe find it on Amazon. Get the model number from the customer up front to avoid a big waste of everyones time and money.
Kevin K,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1752808505332
I felt unheard. The technician did not acknowledge my concerns; he did not fix my washing machine. I had to call again to schedule the service request.
Maria R,
Customer service response - Thank you for your positive feedback, Maria! We're glad to hear that you received excellent customer service and your questions were answered politely.
Sears Home Services on 1752714759699
He did not arrive in the time frame. He did not explain much about next steps after the visit. He said "I don't know" to most of questions.
Haeyoung S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747614687134
Price was a complete RIP-off. Over $500 for a $50 part and 15 minutes of work. Stay away and call a local repair shop.
steve A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747026613530
Didn’t even fix my dishwasher. Reset to factory settings and told me nothing was wrong with it.
Melanie M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1738038440393
Came out the first time without a dolly to hold the oven and had to come back the next week to complete the repair. The second time he didn’t know how to disconnect the wires from the oven to the power so ge cut them requiring me ho hire sn electrician at a cost of $150. So disappointed in the expertise of the people
Michael H,
Customer service response - Thank you for your positive feedback, Michael! We're glad to hear that our technician was knowledgeable and informative in analyzing the problem and offering a solution.
Sears Home Services on 1734495936573
Waiting on my part for over a month. Supervisors won’t return my phone call. Sears tech says my part has not shipped yet. The tech repair people has ordered wrong part twice. Still waiting on correct part to be shipped to repair my microwave. Sears states they will call me to figure out why my part has not been shipped to me. No one ever calls me back It’s been since Oct since I have used my microwave. They will not put my microwave back to where it was. Now cold air is coming in through the vent. My microwave has been sitting on my table for over a month. Sears has gone down in service and repair in a timely manner and no one in customer service can’t help me I just want my microwave to work.
Louise P,
Customer service response - We apologize for the trouble you've faced, Louise. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734496570022
I live in Fairfield California. My AC compressor stopped working 2 weeks ago. The 1st appointment was scheduled for Friday, 1 week ago. We got a phone call saying he would be there in an hour and nobody showed up and no phone call saying why. When we called to find out what happened, they said the guy took longer than he expected at the house he was at. I guess Mohammed lost my phone number? The 2nd appointment was for a week later (today). No phone call at all and no show. When I called and got through the gatekeeper, and told the 2nd person the same thing I just told the gatekeeper, she took 10 minutes to find out there was no service technician in my area today. Why then did nobody tell us this?!! The lady (gatekeeper) on the phone says thank u for trusting Sears home services. I now have to wait 12 days and no, I do not trust them. Do u think I should? How can I get more specific than this?
Emily B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1715575579062
Sears went me tech. who doesn't know anything about refrigerator. He just looked at it and hitting the control panel and broke it. He said I need to order two main crontrol board and a control panel which he broke. There is only one main control board.
Soon N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1710993520374
He destroyed my under cabinet lighting and they refuse to come fix or replace it.
Melvin P,
Customer service response - Thank you for taking the time to bring this to our attention, Melvin. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1706709803907
