1420 Travis Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Gene K
Customer service response - A big thank you, Gene, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 05, 2024
Dee L
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on June 02, 2025
Sue D
He was good overall -didn’t offer up an unnecessary amount of chatter- but didn’t explain unless he was asked either. He did his job -I don’t think I saw him smile once ( maybe he had a bad day). The price to fix it was as much as a new dishwasher so I declined
Customer service response - Thank you for your feedback, Sue. We're sorry to hear about the experience and appreciate your input on the service provided.
Sears Home Services on May 01, 2025
Pete S
Customer service response - Thank you for the 4-star rating, Pete! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on November 12, 2024
Mary F
My ice was fixed and working fine. I am very happy.
Customer service response - We are thrilled to hear your ice maker is working fine again! Thank you for sharing your happiness with us.
Sears Home Services on July 17, 2024
Carlos O
Kathy H
Mike did not assess the problem completely. He was here for diagnostic then repair. First visit was 20 minutes and an incomplete diagnoses of why the control panel was not working. 2nd visit was less than 45 minutes and control panel was replaced . Total cost of repair was over $654. Ridiculous service /labor charge of $354.95 and I was charged before the 2nd visit when the repair was completed. Second technician Rafi on 2nd recall was honest and diagnosed the complete problem. He was very thorough and very kind. He found that mice had taken over the inner workings of the oven rendering it useless to repair. He recommended replacement of the range as repair would be too costly. Perhaps if Mike had opened the oven and done a complete diagnosis, I would have been saved from hours spent on the phone requesting further service and major frustration of being without use of my oven. Your communication system is terrible. Outsourcing is not working when there are problems. I spent a lot of money on a useless repair. I no longer have faith using Sears Home Repair. You lost my business.
Customer service response - Thank you for your feedback, Kathy. We apologize for any concerns regarding the service and labor charges and appreciate you bringing this to our attention.
Sears Home Services on October 01, 2024
Michael M
My only problem is that the Ice Maker is not making ANY ICE!!! Other than that all went well. If no ice in the morning I'll be calling back!!!
Customer service response - We're sorry to hear about your ice maker; please do give us a call if the issue persists. Thank you for letting us know, and we're glad everything else went well.
Sears Home Services on July 31, 2024
Connie K
Nice man, but when asked about the H2O from the defrost he said it goes into a pan. Maybe so, but it FLOODED MY KITCHEN FLOOR! And freezer NOT REPAIRED due to lack of part!
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on June 27, 2024
Deborah H
He didn't fix the problem then tried to get me to purchase a $700 piece of equipment to replace what he said was wrong. He didn't listen to what I was saying is still wrong.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on May 13, 2025
