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1420 Travis Blvd Reviews
Read reviews from customers who used our services at 1420 Travis Blvd
Total reviews
291
Average Rating
4.7/5
He was good overall -didn’t offer up an unnecessary amount of chatter- but didn’t explain unless he was asked either. He did his job -I don’t think I saw him smile once ( maybe he had a bad day). The price to fix it was as much as a new dishwasher so I declined
Sue D,
Customer service response - Thank you for your feedback, Sue. We're sorry to hear about the experience and appreciate your input on the service provided.
Sears Home Services on 1746144831670
Pete S,
Customer service response - Thank you for the 4-star rating, Pete! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1731467568358
My ice was fixed and working fine. I am very happy.
Mary F,
Customer service response - We are thrilled to hear your ice maker is working fine again! Thank you for sharing your happiness with us.
Sears Home Services on 1721275864638
Carlos O,
when I went out to use the washer, it appears the old lock was removed but the new one was not installed. there is a hole where the lock should be. Therefore, there is no lock locking when washer is in use.
Betty O,
Customer service response - We apologize for the oversight with the washer lock, Betty. Thank you for your feedback, and we recommend contacting us directly to address this issue.
Sears Home Services on 1767144046678
The repair person was good but 3 hours late
Roy L,
Customer service response - We apologize for the delay, Roy. We're glad to hear the repair person was good, and we appreciate your feedback.
Sears Home Services on 1763950543807
Mike did not assess the problem completely. He was here for diagnostic then repair. First visit was 20 minutes and an incomplete diagnoses of why the control panel was not working. 2nd visit was less than 45 minutes and control panel was replaced . Total cost of repair was over $654. Ridiculous service /labor charge of $354.95 and I was charged before the 2nd visit when the repair was completed. Second technician Rafi on 2nd recall was honest and diagnosed the complete problem. He was very thorough and very kind. He found that mice had taken over the inner workings of the oven rendering it useless to repair. He recommended replacement of the range as repair would be too costly. Perhaps if Mike had opened the oven and done a complete diagnosis, I would have been saved from hours spent on the phone requesting further service and major frustration of being without use of my oven. Your communication system is terrible. Outsourcing is not working when there are problems. I spent a lot of money on a useless repair. I no longer have faith using Sears Home Repair. You lost my business.
Kathy H,
Customer service response - Thank you for your feedback, Kathy. We apologize for any concerns regarding the service and labor charges and appreciate you bringing this to our attention.
Sears Home Services on 1727836096657
My only problem is that the Ice Maker is not making ANY ICE!!! Other than that all went well. If no ice in the morning I'll be calling back!!!
Michael M,
Customer service response - We're sorry to hear about your ice maker; please do give us a call if the issue persists. Thank you for letting us know, and we're glad everything else went well.
Sears Home Services on 1722488135208
Nice man, but when asked about the H2O from the defrost he said it goes into a pan. Maybe so, but it FLOODED MY KITCHEN FLOOR! And freezer NOT REPAIRED due to lack of part!
Connie K,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1719550199511
He didn't fix the problem then tried to get me to purchase a $700 piece of equipment to replace what he said was wrong. He didn't listen to what I was saying is still wrong.
Deborah H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1747185078336
