3333 Bristol St Reviews

He called about 30 minutes beforehand, was courteous, ask for some details, arrived on time, he was thorough

The technician arrived within the scheduled window, and called 20 ahead of time to saay he as on the way. Once here I desribed eerything that the washer was doing, and suggested that it would need new springs (dampers) at a cost of $419, which I declined. After I showed him one of the pieces of plastic that had come out of the machine he removed the top of the washer and we fond the were broken off from the spout for bleach. He also showed me the springs and how the retainers had worn down. I thanked him and completed the signing for the service fee, and he left. I then raised the springs approx. 1/2 inch and ran a test load. There was no more loud, out-od-control banging of the drum hitting the inside cabinent. I also checked out the replacement springs, which I saw were fairly easy to install, and found the through Amazon for the set of 4 at a thrid of the price through Sears. I will install them myself when they get here.

He was honest with what was needed for my appliances

Unable to increase water pressure to water dispenser. Technician said I need to call a plumber. Very disappointing

I had an appointment for today between 8:00 - 12:00. The technician didn't show up until 12:45. I understand things happen, however I wish someone would have informed me so I wasn't stuck waiting at home! I called Sears at 7:45 this morning to see if they could give me a closer time for arrival. They said the schedule had not been posted but that she would get ahold of the technician and ask him to respond to me. She said this would happen within 2 hours. That never happened. In addition, the automated system is all messed up. I got several texts yesterday asking me to confirm my appointment for today. I responded to every text I received. Then last night I got a message stating my appointment was in jeopardy of being cancelled since I hadn't responded. UGH! To top it off, right when the technician finally arrived today at 12:45, I get a text confirming my appointment for TOMORROW. Good Grief!!! VERY POOR SYSTEM!!!!!!

Dealing with warranty service is the worst You can't get a hold of anybody from Sears, I found the service guys telephone number and called and left a message earlier in the day didn't hear back from him so we waited our appointment time was scheduled last week 10:00 a.m. to 2:00 p.m. never heard from anybody from Sears saying what time the guy was coming He called me at 3:00 something and asked if we had the part when I had already pressed a bunch of buttons and got a hold of somebody and made sure that he was coming today and they said oh no no problem he's coming between 8:00 and 5:00 and I said well that's not the appointment time, I know Sears is working as a third party but you got to have better control You got to have better contact I'm so disappointed in this whole service thing and I have Sears contract too I sure hope to God I don't have this problem. This has been the most frustrating experience that I've ever dealt with and I wouldn't wish it on my worst enemy.