2200 Harbor Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Amy A
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on January 13, 2025
Christine H
Roger called to let me know when he was coming and showed up on time. He was polite and knew what he was doing. Roger explained what was wrong and then the next step. Thank you Roger
Customer service response - Thank you for your feedback, Christine! We're glad to hear that Roger was punctual, polite, and informative during your service.
Sears Home Services on January 01, 2025
Brad N
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on December 23, 2024
vlnvlaplar
You should provide the name of the technician at some point along the confirmation process! At least this one knew that everything needs to be plugged back in. He found that the plug to the internal gas valve was not plugged back in after servicing by the previous technician.
Customer service response - Thank you for your feedback! We're glad to hear that the technician resolved the issue and appreciate your suggestion about including the technician's name in the confirmation process.
Sears Home Services on December 08, 2024
Don M
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on December 08, 2024
Jean L
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 05, 2024
Marty M
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on December 05, 2024
Wendy C
Excellent service. Extremely knowledgeable and respectful
Customer service response - Thank you for your feedback, Wendy! We're delighted to hear that you found our service knowledgeable and respectful.
Sears Home Services on November 21, 2024
Henry G
The repairman did excellent work for the Resin-Exchange process. The information exchange with Transformco (AKA 'Sears') was horrific! I was sent weekly messages (by robot) that one part of six, an O-Ring was Backordered and preventing completion of the repair. In fact, the needed O-Rings had been shipped in one delivery. I feared that my 'down-payment', $800, was being embezzled by fraud; that the parts order was purposely stagnated. While I am relieved to have the work performed successfully, today, I do not plan to do further business with 'you-all' who operate under the name of SEARS! My displeasure is not at all based on any fault of the A&E (AKA 'SEARS') repairman, but rather on my losing trust in your brand. By receiving interminable and erroneous notifications of BACKORDERED, I thought my down-payment was LOST!
Customer service response - Thank you for sharing your experience, Henry. We apologize for the communication issues you faced and understand your frustration. We're glad the repair was completed successfully and appreciate your feedback.
Sears Home Services on November 21, 2024
Lynn J
Bill did a great job in a short amount of time. Thank you!
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on November 16, 2024
