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1001 Sunvalley Blvd Reviews
Read reviews from customers who used our services at 1001 Sunvalley Blvd
Total reviews
518
Average Rating
4.2/5
Each repair person who came to our house to repair our ice maker was very professional in manner. Here are two of my issues. 1. Shame on me for thinking I was signing a receipt for the job being completed when I was actually signing a release of potential damage relieving the serviceman of any wrong doing. He had me sign a screen without informing me what the signature was for. I felt misled by this action and now a mistrust. All he had to do was tell me and I would have understood. 2. Scheduling was handled poorly. Multiple times our appointment was canceled on your end. One time the service person never showed up without notification until the next day.
Chuck P,
Customer service response - We're really sorry to hear about your experience, Chuck. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1781051345997
james D,
Customer service response - james, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1719142066786
The tech was very nice but I don’t think he fixed my issue. The oven still is not heating properly.
John H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718595392016
Cynthia G,
The repairman was courteous, knowledgeable and friendly. The check-in website showed a different appointment arrival time from the phone appointment time. The appointment times are a 4 hour window. He arrived shortly after the end of the earlier phone appointment time. The text notice was helpful. Unfortunately this was the second ice maker repair to a Kenmore refrigerator. The parts had to be ordered and the rescheduled appointment was a week later. The old Kenmore refrigerator is barely a year old.
Kathryn N,
Melissa G,
2 kitchen appliances broke so made appt.w/ a week's wait for appt. Person makes repair. Next day repair fails. Make another appt.... 10 days out.... (NO f/u guarantees or preference if fix fails... even w/in a day of service). Sears doesn't keep those parts on truck so need additional appt... 10 more days. Cannot have one appt for f/u repairs (even tho both parts for appliances sitting on my table). Took 4 appts to fix a 5 year old Whirlpool DW and 5 year old KitchenAid oven. We pay a premium for service agreement but pretty disappointed in wait times for appts and inability to get both appliances simultaneously repaired.
Hilarie O,
Pretty bad. The repairman did absolutely nothing. The cooling unit on the refrigerator side was broken. Now all of our food is warm and spoiling. He didn't defrost the no frost side of the refrigerator. He just gave some advice and left.
Nancy D,
The service on replacing the eater filter I guess is,fine but the original problem of no ice being made has not been corrected.
Leonore S,
Customer service response - Hi Leonore, Thank you for your feedback. We value you as a customer and want to make sure that ice maker gets properly fixed! Please send us an email to [email protected] with your full name, phone number, and home address, and somebody will get back to you as soon as possible. We want to turn that 2 stars into 5! Thank you and have a great rest of your day!
Sears Home Services on 1513252800000
April,
Customer service response - Hi there, Thank you so much for taking the time to share your rating with us. We are upset to see you did not have the best experience with Sears, and we want to work with you to resolve this. Please send us an email to [email protected] with your full name, phone number, and home address, and somebody will get back to you as soon as possible. We value you as a customer and want to make sure you are fully satisfied with our services. Thank you and have a great rest of your day!
Sears Home Services on 1513252800000
