This was the 4th or 5th time the the Thermal Fuse has been replaced. Joshua changed it on 07/17 and then again yesterday. He also changed the Heat Element. The dryer has been run once and worked perfectly. In prior instances the dryer ran 1 or 2 cycles and the Thermal Fuse would blow. Josh also checked the timer, thermostat, high limit thermostat and operating unit. If the dryer breaks down again, I request another appointment with AHS and also request that AHS considers replacing the dryer with like kind. The process with my dryer has been going on since June 11th. Several appointments had to be rescheduled. All Sears / AE Appliance technicians have been timely and courteous, however, 3 months for dryer repair is unacceptable. Not enough trouble shooting took place in prior visits. Thanks, Carter C.

Arrived during the time window. Solved the problem. Was polite and respectful.

Efficient, knowledgeable and professional. Would definitely be grateful to have him come by for future repairs

Thank you, professional service and great knowledge. Will not do the repairs

I've had several sears technicians work on , in this case dishwasher Allen finally gets the job done . We were lucky to have Allen previously for a leak we had somewhere in our washing machine . Very professional, personable and skilled at repairing appliances.

Allen was courteous, professional and knowledgeable. He answered my questions clearly, made recommendations on the maintenance of the appliance and took extra care with it.

Allen was courteous, professional and knowledgeable. He answered my questions clearly, made recommendations on the maintenance of the appliance and took extra care with it.

Allen was courteous, professional and knowledgeable. He answered my questions clearly, made recommendations on the maintenance of the appliance and took extra care with it.

Allen was courteous, professional and knowledgeable. He answered my questions clearly, made recommendations on the maintenance of the appliance and took extra care with it.