1001 Sunvalley Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
W L
Ron S
Service person came out for known recall problem. Was here for 15 min and left. I was still charged for full service call.
Anwer S
He found nothing wrong with the refrigerator and freezer. Although, he pointed out that freezer door isn't closing property which is affecting and slowing down process of ice making and fridge temperature not lowering enough to cool items in the fridge. He charged agreed amount of service and left us with a promise to call back within 90 days if problems persist with ice maker and fridge temperature isn't sufficient to keep items cool. He showed authoritarian attitude.
Jose V
They kept switching me to another person at least 5 times why can't the first person do it just set up an appointment for fixing stuff that's what I bought this warranty for not to get to know everyone who knows how to answer a phone call for sears!!!!
Customer service response - Thank you, Jose Valdez, for taking the time to leave us your rating. We hate to see that you did not have a better experience and would like to hear more about it. If you would like, please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on December 14, 2021
Emily C
I needed the technician to actually repair my dishwasher. Had he called ME, I'd have told him. Instead, I was charged $129.00 for just a service call.. So disappointed 😞
Customer service response - Emily Chand, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you
Sears Home Services on December 14, 2021
james D
Customer service response - james, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on June 23, 2024
John H
The tech was very nice but I don’t think he fixed my issue. The oven still is not heating properly.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 16, 2024
Cynthia G
Kathryn N
The repairman was courteous, knowledgeable and friendly. The check-in website showed a different appointment arrival time from the phone appointment time. The appointment times are a 4 hour window. He arrived shortly after the end of the earlier phone appointment time. The text notice was helpful. Unfortunately this was the second ice maker repair to a Kenmore refrigerator. The parts had to be ordered and the rescheduled appointment was a week later. The old Kenmore refrigerator is barely a year old.
Melissa G
