1001 Sunvalley Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Andre J
Great at problem solving.
Customer service response - Hi there! We are so happy to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears !
Sears Home Services on December 14, 2022
Jonathan B
On time work well done. Overall * Excellent service !
Customer service response - We are so glad to hear that your technician was excellent during your service experience. We greatly appreciate your feedback. Thank you for choosing Sears!
Sears Home Services on December 14, 2022
Catherine T
Appreciated communication on day of, on time, professional and timely. Evaluated and repaired in about 15 minutes and was off. Easy! Thank you!
Customer service response - Dear Catherine, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your tech was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on January 14, 2023
David S
He did a great job
George I
I'm grateful to the 2 Sears repair personnel who diagnosed and then repaired my hot water tank. They were competent, thorough, friendly, patient, and successful.
Paul H
Arrived after the expected time window for the repair appointment, but was polite with the introductions, verified the refrigerator as part of the Protection Agreement, had the correct tools literally in his hands to install the new part, installed the new part in less than 10 minutes, turned the ice maker on to verify it was working after installation, and cleaned up so the repair appointment was completed in less than 15 minutes. Great service, Fast service, and very professional.
anisa M
Our technician (Alvin) was amazing. He was knowledgeable and knew exactly what the problem was once we explained what occurred. He explained why the problem hapoened and showed us the issue once he removed a part. He was very professional, personable and patient. He worked quickly and provided us with tips to keep our appliances working.
Customer service response - Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
Sears Home Services on August 14, 2023
Joanne D
Even though Thomas had a tough day and he was at the end of his day, he came through. Thomas called me and stated that his information showed that I had not received the part that was ordered. I asked him to stop by any way because I had 3 boxes of parts and would he still keep my appointment and check the parts, Thomas agreed. Thomas arrived and found the part that he needed, fixed my refrigerator in 5 minutes. It only took 3 long days of appointments, one of which was a no show, to get this simple repair accomplished, lack of communication and coordination. Sears system really needs to be revamped.
Customer service response - Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
Sears Home Services on September 14, 2023
David J
Jeff diagnosed the problem with my Kenmore refrigerator and completed the repair promptly and efficiently. He also pointed out the dust on the back of the unit and asked me if I wanted him to clean it up for $50, which I had him do.
Laura A
He was very knowledgeable too!
