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1001 Sunvalley Blvd Reviews
Read reviews from customers who used our services at 1001 Sunvalley Blvd
Total reviews
518
Average Rating
4.2/5
I had them come out because the oven and broiler were not working. The tech came out, spent 2.5 hours, mostly looking for the serial number, which he never found. Got the oven to work, calibrated it but didn't have the part to fix the broiler. Said they would order parts and come back. A month later I called to check the status, the tech didn't even mention in his report that the broiler wasn't working and didn't order parts. Now they want to charge me AGAIN to come back. Very poor service.
Lisa R,
Customer service response - Hi Lisa, Thank you so much for taking the time to share your experience with us. We value your feedback as we use it to make improvements to our business. We are sorry to see you did not have the best experience with Sears. We value you as a customer, and strive to provide you with the best service possible, so we hope you consider choosing Sears again in the future so we can show you that. We appreciate your business, and hope you have a wonderful rest of your day, Lisa!
Sears Home Services on 1513252800000
Ron V,
Customer service response - Hi Ron, Thank you so much for taking the time to share your rating with us. We are sorry to see you did not have the best experience with Sears, and we would like more details about this situation to help you resolve it. Please send us an email to [email protected] with your full name, phone number, and home address, and somebody will get back to you as soon as possible. Thank you and have a wonderful rest of your day, Ron!
Sears Home Services on 1513252800000
The service man didn't listen to what the actual problem was for the dishwasher, and completely dismissed my wife's description of how the dishwasher was behaving, stating that that never happens. Also spent more time trying to sell the warranty than fix the problem.
Jeff D,
Customer service response - Hi Jeff, Thank you so much for taking the time to share your rating with us. We value your feedback as we use it to make improvements to our business. We are sorry to see you did not have the best experience with Sears. We strive to provide the best service for our customers, so we are upset to see we were unable to do this for you. We hope you consider choosing Sears again in the future so we can give you the 5 stars you deserve. Thank you and have a wonderful rest of your day, Jeff!
Sears Home Services on 1513252800000
Juanita T,
Customer service response - Hi Juanita, Thank you for taking the time to rate your last experience with Sears. We are sorry to see you did not receive the best service. We would like more details about this so we can look into the situation further and help you resolve it. Please send us an email to [email protected] with your full name, phone number, and home address, and somebody will get back to you as soon as possible. We value you as a customer, and want to make sure you are completely satisfied! Thank you and have a wonderful rest of your day.
Sears Home Services on 1513252800000
Maria P,
Customer service response - We are sorry to hear that you did not have a positive experience. We appreciate your feedback and we will look to improve upon this. ^OC
Sears Home Services on 1544788800000
Sears could not schedule an appointment less then 5 days(5 DAYS!) out to replace our water heater burner. Trying to get a hold of a supervisor took 4 agonizing hours because their phone system would continue to hang up and would have to get back into the cue. trying chat was no use. When the Tech arrived on time, he did not have the correct part. He would return two days later. Tech was great...Sears customer service...blah! C'mon folks it's a water heater...gotta shower
Mark B,
Customer service response - Thank you for allowing us the opportunity to assist you with your concerns. Please be assured that we understand your frustration and sincerely apologize for any inconvenience you may have experienced. We will share your concerns accordingly. Truly, your remarks provide forthright feedback, which enables us to achieve excellence in everything we do. We hope to gain your confidence back in us in the near future. ^OC
Sears Home Services on 1544788800000
Ron S,
Customer service response - Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and apologize for any inconvenience we may have caused you in this process. We appreciate your business and hope to assist you in the future. Thanks!
Sears Home Services on 1544788800000
The two technicians did an excellent job: The first in diagnosing the problem (failure of the compressor and related parts after only 6 1/2 years, and then super diligent in finding that the parts were still covered by warranty). The second in getting the refrigerator up and running. The problem was on two counts: The new parts were shipped directly to us in multiple packages and there were mistakes made in that process causing delays.and in no event was tracking data available or anybody accountable or responsive. Second, the scheduling of technicians requires many days. Obviously not enough technicians to meet demand. Bottom line --- no refrigeration for close to three weeks.
Bill J,
Customer service response - Thank you for taking the time to let us know about this Bill! We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on 1576324800000
We have a Kenmore elite refigerator that stopped working. Sears technician came out to repair, misdiagnosed the refigerator. They replaced the compressor but the refigerator is still inoperable. Now we have to wait for the technician to come out again to see if he can fix it.
Abu S,
Repairs took 3 trips and in the end failed. Replacement parts were for a different model and cursory testing was insufficient. Specifically, door open sensor does not work so, for example, microwave runs with the door open! Asked for a return visit and demonstrated problem. Waiting to hear resolution. UPDATE: no response to my emails
Sam L,
Customer service response - We're really sorry to hear about your experience, Sam. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1766975304068
