1001 Sunvalley Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Hilarie O
2 kitchen appliances broke so made appt.w/ a week's wait for appt. Person makes repair. Next day repair fails. Make another appt.... 10 days out.... (NO f/u guarantees or preference if fix fails... even w/in a day of service). Sears doesn't keep those parts on truck so need additional appt... 10 more days. Cannot have one appt for f/u repairs (even tho both parts for appliances sitting on my table). Took 4 appts to fix a 5 year old Whirlpool DW and 5 year old KitchenAid oven. We pay a premium for service agreement but pretty disappointed in wait times for appts and inability to get both appliances simultaneously repaired.
Nancy D
Pretty bad. The repairman did absolutely nothing. The cooling unit on the refrigerator side was broken. Now all of our food is warm and spoiling. He didn't defrost the no frost side of the refrigerator. He just gave some advice and left.
Leonore S
The service on replacing the eater filter I guess is,fine but the original problem of no ice being made has not been corrected.
Customer service response - Hi Leonore, Thank you for your feedback. We value you as a customer and want to make sure that ice maker gets properly fixed! Please send us an email to SHSsocialcare890@searshc.com with your full name, phone number, and home address, and somebody will get back to you as soon as possible. We want to turn that 2 stars into 5! Thank you and have a great rest of your day!
Sears Home Services on December 14, 2017
April
Customer service response - Hi there, Thank you so much for taking the time to share your rating with us. We are upset to see you did not have the best experience with Sears, and we want to work with you to resolve this. Please send us an email to SHSsocialcare890@searshc.com with your full name, phone number, and home address, and somebody will get back to you as soon as possible. We value you as a customer and want to make sure you are fully satisfied with our services. Thank you and have a great rest of your day!
Sears Home Services on December 14, 2017
Lisa R
I had them come out because the oven and broiler were not working. The tech came out, spent 2.5 hours, mostly looking for the serial number, which he never found. Got the oven to work, calibrated it but didn't have the part to fix the broiler. Said they would order parts and come back. A month later I called to check the status, the tech didn't even mention in his report that the broiler wasn't working and didn't order parts. Now they want to charge me AGAIN to come back. Very poor service.
Customer service response - Hi Lisa, Thank you so much for taking the time to share your experience with us. We value your feedback as we use it to make improvements to our business. We are sorry to see you did not have the best experience with Sears. We value you as a customer, and strive to provide you with the best service possible, so we hope you consider choosing Sears again in the future so we can show you that. We appreciate your business, and hope you have a wonderful rest of your day, Lisa!
Sears Home Services on December 14, 2017
Ron V
Customer service response - Hi Ron, Thank you so much for taking the time to share your rating with us. We are sorry to see you did not have the best experience with Sears, and we would like more details about this situation to help you resolve it. Please send us an email to SHSsocialcare890@searshc.com with your full name, phone number, and home address, and somebody will get back to you as soon as possible. Thank you and have a wonderful rest of your day, Ron!
Sears Home Services on December 14, 2017
Jeff D
The service man didn't listen to what the actual problem was for the dishwasher, and completely dismissed my wife's description of how the dishwasher was behaving, stating that that never happens. Also spent more time trying to sell the warranty than fix the problem.
Customer service response - Hi Jeff, Thank you so much for taking the time to share your rating with us. We value your feedback as we use it to make improvements to our business. We are sorry to see you did not have the best experience with Sears. We strive to provide the best service for our customers, so we are upset to see we were unable to do this for you. We hope you consider choosing Sears again in the future so we can give you the 5 stars you deserve. Thank you and have a wonderful rest of your day, Jeff!
Sears Home Services on December 14, 2017
Juanita T
Customer service response - Hi Juanita, Thank you for taking the time to rate your last experience with Sears. We are sorry to see you did not receive the best service. We would like more details about this so we can look into the situation further and help you resolve it. Please send us an email to SHSsocialcare890@searshc.com with your full name, phone number, and home address, and somebody will get back to you as soon as possible. We value you as a customer, and want to make sure you are completely satisfied! Thank you and have a wonderful rest of your day.
Sears Home Services on December 14, 2017
Maria P
Customer service response - We are sorry to hear that you did not have a positive experience. We appreciate your feedback and we will look to improve upon this. ^OC
Sears Home Services on December 14, 2018
Mark B
Sears could not schedule an appointment less then 5 days(5 DAYS!) out to replace our water heater burner. Trying to get a hold of a supervisor took 4 agonizing hours because their phone system would continue to hang up and would have to get back into the cue. trying chat was no use. When the Tech arrived on time, he did not have the correct part. He would return two days later. Tech was great...Sears customer service...blah! C'mon folks it's a water heater...gotta shower
Customer service response - Thank you for allowing us the opportunity to assist you with your concerns. Please be assured that we understand your frustration and sincerely apologize for any inconvenience you may have experienced. We will share your concerns accordingly. Truly, your remarks provide forthright feedback, which enables us to achieve excellence in everything we do. We hope to gain your confidence back in us in the near future. ^OC
Sears Home Services on December 14, 2018
