1001 Sunvalley Blvd Reviews

The two technicians did an excellent job: The first in diagnosing the problem (failure of the compressor and related parts after only 6 1/2 years, and then super diligent in finding that the parts were still covered by warranty). The second in getting the refrigerator up and running. The problem was on two counts: The new parts were shipped directly to us in multiple packages and there were mistakes made in that process causing delays.and in no event was tracking data available or anybody accountable or responsive. Second, the scheduling of technicians requires many days. Obviously not enough technicians to meet demand. Bottom line --- no refrigeration for close to three weeks.

We have a Kenmore elite refigerator that stopped working. Sears technician came out to repair, misdiagnosed the refigerator. They replaced the compressor but the refigerator is still inoperable. Now we have to wait for the technician to come out again to see if he can fix it.

our dryer service was terrible!!! wasted 3 full work days! • the first day he never showed up and we waited all day for him. • second day he showed up hours late and didn’t have the parts to fix the dryer. why did he show up with no parts ? the parts were then sent to my house in 3 separate packages. • today our appointment window was 8-12 he just got to our house at 2:40. he called at 11:30 saying he was on the way. from where he was coming from it only takes 40 min to get to my house. what was he doing for 3 hours? There is no human to talk to. It took over a month to fix our dryer.

our dryer service was terrible!!! wasted 3 full work days! • the first day he never showed up and we waited all day for him. • second day he showed up hours late and didn’t have the parts to fix the dryer. a week later the parts were sent to me in 3 separate packages on different days. • today our appointment window was 8-12 he just got to our house at 2:40. he called at 11:30 saying he was on the way. from where he was coming from it only takes 40 min to get to my house. what was he doing for 3 hours? No human to talk to when you call the office. It took over a month to finally fix our dryer.

It just took more than a dozen appts. And in the end they left it in the middle of the hallway. They cancel and cancel the international team in Philippines or Asia listens when you leave the verbal feedback. . I was transferred there to send a message to the technician. They said in their so polite way that they couldn’t do that yet I know they can. But the employees in Indian are willing to send message to technician . The Philip info team listens to the verbal feedback and retaliated by canceling 2 times my appts. When I called to complain and ask for a supervisor they put on hold endlessly and nobody called me back. Truth to be told be extremely careful with leaving verbal feedback.

Kenmore elite fridge still not working propetly; freezer compartment frosting over and ice maker not working; we want our money back! $431

1. Kept us waiting while he was finishing up phone call in front of our house. 2. Charged us for visit even when he said the machine could not be repaired because parts are not available any more. After posting the above message, The "owner" responded "We apologize for the trouble you have faced. This is not the experience we want.... please call us back" So I called back and explained the situation. The customer service professional was very sympathetic and offered to refund me the diagnostic fee. A week later I got an email saying they would NOT refund! This is unfair. They should have indicated during the process of scheduling a visit that if the repairs couldn't be performed, they would still charge the diagnostic fee. I guess I will think twice before making another appointment with Sears.

The technician had to return to my house for the same work order because understandably he had to order parts. The parts arrived for both jobs and the same technician came to my house for the same work order and said he could only fix the microwave and not my washer because he didn't have a work order. They both was on the same work order . My washing machine is still broke. And he left. Did not call the office to try and solve the problem

These guys suck. Appointment no shows. No communication. No one answers calls.