1001 Sunvalley Blvd Reviews

Sears Appliance Repair has been a nightmare. They canceled my appointment twice and today they kept changing my time every hour from 1-5 and it's after 6pm thanksgivng eve and no one is still here. No respect for Customers time and there is no real customr service, you deal with AI and just automated responses. Completely unreliable. AVOID.

Don’t use this company at all costs. They’re absolute trash. I only used them, because my home warranty company assigned them to me - American Home Shield. There’s no way to speak to a live person. It’s all AI. They blew me off for 3 appointments. They finally showed up for an appointment, ordered the dryer part needed. Shipped it to my house. Booked the appointment for me to install the part, then again didn’t show. So crazy that a business is this unprofessional. Now I’m

They came to diagnose a problem with our washing machine, then demanded up-front payment for a follow-up service, and then never showed up for the repair appointment. No updates. No apologies. We just didn't hear anything from them. And when you do call to complain or ask a question, there is no one to talk to. Their customer service is 100% AI-only. Look at the canned AI response to this review, telling me to call the number with the unhelpful AI that I've already talked to and was complaining about in the review. That's the real issue. There is no human being to speak with if you have a problem. Do not give them any of your money. I wish I could give zero stars.

This company was hired through American Home Shield. It took nearly one month for repair of an LG refrigerator. The 1st repairman ordered some parts, went out to install. He had to order more parts. I found out all the parts were being sent to the tenants who live there. The last part needed for repair was delayed because the address was incomplete. The repairman rescheduled. A different repairman was assigned to go out to the home when all parts had arrived. He called me at 4 pm., appointment was between 1-5. He had to reschedule because this is a 3-hour job, I said tomorrow. he put through a reschedule date for a week out. I don't believe these men are not using their real names. The tenants had to take time off work for each no show or reschedule. Trying to find a person to talk to at Sears was difficult. I had to reschedule myself electronically on their website for the next day. I talked to a rep at American Home Shield who intervened for me. The repairman, who came out, repaired the refrigerator in less than 3 hours and is working now.

I needed an HVAC drain to be cleared. The technician changed the drain pipe but under the unit itself didn’t clear the debris and just took a hanger to clear the drain from the bottom of the AC to the drain. I still have the leak (but improved). He declined to come back to clear the bottom of the HVAC unit saying that it was a commercial AC when it is in my small 1 bedroom unit. I had to insist on him changing the drain pipe and wish I would have insisted on clearing out the bottom of the unit. Cancelled a few times too.

Sears maintenance - is predatory at worse and incompetent at best. They have taken $600 of our money for a maint agreeement and yet refuse to replace a faulty fridge. They just keep sending more techs out, over and over, to replace random parts on a fridge that sweats and produces unhealthy and hazardous black mould. It is infuriating, and robbery. We are considering filing suit. However, I will note that Alvin was great - he is a professional and kind human being, and tolerated our frustration well.

our dryer service was terrible!!! wasted 3 full work days! • the first day he never showed up and we waited all day for him. • second day he showed up hours late and didn’t have the parts to fix the dryer. why did he show up with no parts ? the parts were then sent to my house in 3 separate packages. • today our appointment window was 8-12 he just got to our house at 2:40. he called at 11:30 saying he was on the way. from where he was coming from it only takes 40 min to get to my house. what was he doing for 3 hours? There is no human to talk to. It took over a month to fix our dryer.

It just took more than a dozen appts. And in the end they left it in the middle of the hallway. They cancel and cancel the international team in Philippines or Asia listens when you leave the verbal feedback. . I was transferred there to send a message to the technician. They said in their so polite way that they couldn’t do that yet I know they can. But the employees in Indian are willing to send message to technician . The Philip info team listens to the verbal feedback and retaliated by canceling 2 times my appts. When I called to complain and ask for a supervisor they put on hold endlessly and nobody called me back. Truth to be told be extremely careful with leaving verbal feedback.

Kenmore elite fridge still not working propetly; freezer compartment frosting over and ice maker not working; we want our money back! $431

1. Kept us waiting while he was finishing up phone call in front of our house. 2. Charged us for visit even when he said the machine could not be repaired because parts are not available any more. After posting the above message, The "owner" responded "We apologize for the trouble you have faced. This is not the experience we want.... please call us back" So I called back and explained the situation. The customer service professional was very sympathetic and offered to refund me the diagnostic fee. A week later I got an email saying they would NOT refund! This is unfair. They should have indicated during the process of scheduling a visit that if the repairs couldn't be performed, they would still charge the diagnostic fee. I guess I will think twice before making another appointment with Sears.